Wireless Network and Connectivity

Wi-Fi

If you continue having connection issues, please contact the OIT Service Desk for troubleshooting assistance. As a reminder, if you are not on campus and require access to university resources, use the virtual private network (VPN) and remote desktop access options.

Wi-Fi Upgrade on Anschutz Medical Campus

OIT's Enterprise Network & Hosting team is busy updating the wi-fi equipment in many buildings across campus. Here are the updates you need to be aware of as they impact users in these buildings.

There are no expected wi-fi outages during this upgrade process, but we understand that the network may be strained during upgrade installation. 

Affected Buildings in Order of Service as of May 2023:

1. Pharmacy
2. Education 1
3. Education 2 North
4. Education 2 South
5. Fulginiti

Important Changes for Users:

Use this network when available

• Network SSID: CU-Anschutz 

This network will be deprecated

• Network SSID: CU Anschutz (no dash)
• Forget this network on your devices and connect to CU-Anschutz instead

Get Help:

If you're struggling to connect, here are some steps to take to resolve the issue. 

1. Make sure you're connected to CU-Anschutz network SSID
2. Forget the old network SSID, CU Anschutz (no dashes), so your device doesn't automatically connect
3. Troubleshoot using the steps below
4. Contact the Service Desk for assistance

Connect a Mobile Device to Wireless

Android Device

1. Open the wireless settings
2. Choose CU DENVER or CU ANSCHUTZ wireless name
3. Input the following settings:
4. a. EAP = PEAP
   b. Phase 2 Authentication = None
   c. CA Certificate = Do Not Validate
   d. Identity = University Username
   e. Anonymous Identity = Leave Blank
   f. Password = University Password

Some newer Android devices may not have the option to set Phase 2 Authentication to 'none'. In that situation set Phase 2 Authentication to 'MSCHAPV2'.

Google Pixel (Android Device)

1. Open Settings
2. Navigate to Network and Internet
3. Click on Wi-Fi
4. Navigate to Wi-Fi preferences
5. Go to Network rating provider and then click on None (If already on None, toggle it to Google)
6. Close the wi-fi settings and click on the wi-fi icon
7. Connect to the CU Denver or CU Anschutz wi-fi and input the following directions:
8. a. Security = WPA/WPA2/WPA3-Enterprise
   b. EAP method = PEAP
   c. Phase 2 authentication = MSCHAPV2
   d. CA Certificate = Use system certificates
   e. Online Certificate status = Do Not Validate
   f. Domain = ucdenver.edu
   g. Identity = University User Name
   h. Anonymous Identity = Leave blank
   i. Password = University Password
9. Click Save

Still Experiencing Wi-Fi Issues?

Select your device and try the steps below.

PC running Windows 8 & 10:

Method 1:

• From the start menu search and open Change Wifi Settings.
• On the next page scroll down and select manage wifi settings. At the bottom of the page will be your wireless networks.
• Select the UCDenver network and then select Forget.
• Reconnect to the wireless network normally and you will be prompted to renew your certificate and enter your university credentials.

Method 2:

• Download the latest WiFi driver from the manufacturer's website and save to an accessible location, e.g., Desktop.
• Search > Device Manager > Expand Network Adapters > Locate the wireless device (Dell is tricky as it will not say WiFi but Intel Centrino N)
• Right click device > uninstall device and software.

Mac OS 10:

• Go to System Preferences --> Network
• Select Wi-Fi and turn it off 
• Click Advanced...button under the Wi-Fi tab
• Locate "UCDenver" under the list of Preferred Networks, select it, and press the "–" button to remove it. 
• Press OK
• Go to System Preferences --> Profiles
• Select the "UCDenver" profile and press the "–" button to remove it. 
• Reboot your Mac
• Go back to System Preferences --> Network --> Wi-Fi and turn Wi-Fi back on, then try connecting directly to UCDenver (do not connect to "...Guest" first)

iOS:

• Go into Settings --> Wi-Fi and turn Wi-Fi off
• Go to Settings --> General. Scroll down, and you should find Profile: UCDenver.
• Open this profile, then open the Configuration Profile for UCDenver
• Press the Delete Profile button. You will be prompted to confirm this deletion
• Go back to Settings --> Wi-Fi, turn Wi-Fi back on, then connect directly to the "UCDenver" wireless  network
• Enter your University Login credentials
• You should be prompted to install a new certificate
• Click Trust to allow
  
  

Android:

• Go into Settings --> Select Wifi --> Select the UCDenver network connection and then select forget.
• Select the UCDenver network again and select connect. Enter your university credentials when prompted.