Identity Management Maintenance
May 20-23, 2025
As part of ongoing efforts to improve user experience and enhance IT security, the Identity Management team will be migrating a key system to the cloud from May 20 to 23. There is no impact expected for existing university users, though new student and employee accounts assigned during this time will be created after this maintenance window. ISS and OIT are working with multiple departments and vendors campuswide to implement this migration quickly and effectively. Please contact the OIT Service Desk at 303-724-4357 if you encounter any issues.
Software, Support and Services
Tools and Services
Browse all OIT tools and services or search for a specific tool or service using the search box or filters.
These tools, software, and programs have all been vetted by our security and compliance team and are supported by our service desk.
Remote Access VPN
Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students
When connecting from off-campus, there are several remote options based on your needs. You will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Omnissa Horizon for remote access.
Welcome to VPN
When connecting from off-campus, there are several remote options based on your needs including the university's virtual private network (VPN) or the use of remote desktop and applications.
Please note that you will need to request access to the university VPN first. Once you have permission to access the VPN, install GlobalProtect on your device. You will be prompted for multi-factor authentication with Duo during login to the VPN. Registration and installation of Duo will need to be completed prior to using either option.
Working Off-Campus
- Install and register for Duo Security first. The Duo app will turn your mobile phone (highly recommended), iPad, tablet or landline into a multi-factor authenticator.
- Installation and registration instructions are available.
Virtual Private Network (VPN)
In addition to using your university password to access the VPN, a second authentication method is required through Duo. To get started using the GlobalProtect VPN service you'll need to be sure you have registered first with Duo Security.
- Request access the GlobalProtect VPN: VPN Access Form.
- Download and install GlobalProtect based on the device that you want to use. Refer to the table below for your options.
- Once you have opened the GlobalProtect client, enter your primary campus VPN portal:
- CU Denver VPN portal is: dc-vpn.ucdenver.edu
- CU Anschutz Medical Campus VPN portal is: amc-vpn.ucdenver.edu
GlobalProtect VPN Installation Clients
- Windows: Install VPN for Windows 64 bit
- For both PC and Mac, uninstall any older versions, reboot your computer, reinstall the most updated version, and reboot your computer.
- Mac: Install VPN for Mac OS X 10.11 or later
- Be sure that GlobalProtect can access the Mac keychains. Click "Always Allow" to give GlobalProtect full access.
- Linux: Install VPN for Linux
- Contact the OIT Service Desk or your department IT person for instructions to access the Linux VPN client.
Training Resources
Getting Started
Installation Guides:
Brief getting started videos:
Frequently Asked Questions
Get Help
Phone Support
303-724-4357 (4-HELP)
7:30 a.m. - 6 p.m., M - Th
7:30 a.m. - 5 p.m., Fri
Self Service Portal
Submit a ticket
Email the Service Desk
24/7 access to the Service Center