Password Reset Process

Steps for Resetting Your Password if You've Forgotten Your Password or Username

If you have forgotten your password or username, the process for resetting your password has gotten easier! Whether you have a Mac or a PC, the process is the same for all users.

If you know your password and username, options for resetting your password are available on the Reset Your Password page. 

To reset your forgotten password or username, follow the steps below.

Forgot Your Password Reset Process

Step 1: Forgot Your Password

From the web login page, select the "Forgot your password" link below the Sign In button.  

Step 2: Enter Recovery Information

Enter your university username and your birth month and day into the applicable fields.

Forgot your username? Follow the step by step instructions for username recovery below by clicking the Forgot your username link in the Forgot your password window above or on the web login page. 

Step 3: Verification 

Once you enter your username and birth month and day, you will be asked to verify your account before you can change your password. 

You can verify with either Duo or email. If you are already registered with Duo, the workflow will automatically create a push verification.

If you are new to Duo and/or have not activated your account, the workflow will automatically direct you toward email verification.

Duo Verification:

Open your Duo Authentication App and approve the corresponding push after verifying it is you from this process. Do NOT approve any Duo pushes that are not from your location and related to what you are working on.

Email Verification: 

If you don't have Duo you will automatically be directed to this page and the university email associated with your username and birth month and day will be populated. Request the email verification code by pressing the gold button. 

A code will be emailed to you. You will re-enter this code on the forgot your password reset page.

Step 4: Create new password

After you've verified your account, you can change your password by creating a new one.

Make sure your new password meets password requirements to be a strong and secure password.

Forgot Your Username Reset Process

Steps for: Forgot Your Username

From the web login page, select the "Forgot your username" link below the Sign In button.  

The "Forgot your username" window below will populate. Enter your university email address and click Send email.

You will receive an email with your username within 15 minutes.

Once you have received your username, continue with the forgotten password process above.

If you have any additional questions about resetting your password, please contact the OIT Service Desk.