IT Professionals Tools and Services

 

Commonly used OIT tools, services, and resources for IT professionals. To view all services, browse all tools and services.

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Review the complete list of system alerts to learn about any planned outages related to OIT.

Get Help


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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time.

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.


University Access Resources

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. You will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Omnissa Horizon for remote access.
See full details

Single Sign On (SSO)

Category: OIT - Categories OIT - Type of software Remote Access Audience: Faculty Staff Students Cost: Free
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.
See full details

Information Technology Advisory Community (ITAC) Resources 

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HIPAA logo with full name

Additional Tools and Resources

Multi-Factor Authentication (MFA) with Duo

Category: IT Security Remote Access Software Audience: Faculty Researchers Staff Students
Staff, faculty and students are required to enroll a device in multi-factor authentication (MFA) with Duo to help strengthen security by providing two proofs of your identity.
Register for MFA with Duo

Welcome to Duo

Multi-factor authentication (MFA) with Duo must be used with:  
  • VPN - GlobalProtect is the university's virtual private network (VPN)
  • VDI - VMWare Horizon allows employees access to university resources through a remote desktop
  • Microsoft 365 applications including Outlook for university email whether you are off-campus or on-campus
  • Employee and student portals at my.cu.edu

Install and Register for Duo

  • Download the Duo app on your preferred mobile device. OIT highly recommends doing this on your smartphone.
  • Register for Duo from your laptop or desktop computer.
    • In your browser, type in: https://myaccount.ucdenver.edu/cusecure and click enter.
    • Remove your university email address and type in your user name.  
    • Be sure to log in using your university username (not your email address) and your password.
    • The Duo Authentication “Start setup” message will appear. If you're already registered for Duo, you'll receive a ready to start using CU Secure message.

    CU Secure ready to start message

    • Troubleshooting: If you have an issue accessing the https://myaccount.ucdenver.edu/cusecure link, clear your browser data, then close your browser and reopen a new session. You must enter your user name (generally your last name and first initial or a combination of your last and first name). If you are still experiencing issues, please contact the Service Desk. 

Training Resources

Getting Started

Frequently Asked Questions

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