Lost and Stolen Devices

Category: IT Security Audience: Faculty Researchers Staff
If a university owned and issued electronic device has been lost or stolen, learn how to report the missing item.

1.  Report the loss to the police:   

  • If the loss occurs at CU Anschutz, contact Campus Police at 303-724-4444.     
  • If the loss occurs at CU Denver, call 303-556-5000.       
  • If the theft occurs elsewhere, contact the police department in that jurisdiction to file a report.

2.  Inform your supervisor and department IT support staff. 

3.  Submit a ticket immediately (see below for steps):

  • Log in to the Service Center portal
  • Sign in with your CU username and password.     
  • Click the “Make a Request” button.     
  • Move the inner right slider all the way to the bottom of the page until you see “Security Event” and click on it.     
  • Select “Lost/Stolen Device”     
  • Provide as much information as possible:     
  • Detailed account of what happened including a timeline. 
  • Provide the names of anyone you notified about the incident or anyone who might have additional information.     
  • Make, model and serial number of the lost/stolen device.     
  • Whether the device was encrypted or not.   
  • Your title and a brief description of your typical job duties.     
  • What type of data was on the device, especially anything sensitive such as patient information, student information, personal financial information, etc.

4. Change your university password immediately.

A member of the Risk and Compliance team will contact you. Please be prepared to provide a copy of the official police report and, if the device was encrypted, evidence of the encryption (you can get this from your department IT support staff.

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