Technology Questions and Support
Get Help
The Service Desk provides front line technology service and support for students, faculty, and staff at CU Anschutz. If you need help with central technology such as email, Wi-Fi, or VPN, the OIT Service Desk is the place to start. Request assistance from our Service Desk or peruse our tools and resources to find the help you need.
Contact Service Desk
Phone Support
Contact us over the phone for assistance
303-724-4357 (4-HELP from a campus phone)
7:30 a.m. to 6 p.m., Monday - Thursday
7:30 a.m. to 5 p.m., Friday
Chat Portal
Start a live chat with an OIT team member for assistance
8 a.m. to 7 p.m., Monday - Thursday
8 a.m. to 5 p.m., Friday
Noon to 5 p.m., Saturday
Self Service Portal
Enter a ticket for assistance
24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.
After Hours Service Desk Support
Emergencies: If you have a campus network outage or technology issue impacting patient care, call (303) 724-4357. A technician will call you back within 15 minutes.
View current or planned outages.
Non-emergencies: If you need help with password resets or general questions, leave a message at (303) 724-4357 or utilize the self service portal and submit a ticket. Your request will be responded to on the next business day during regular hours of operation.
More from the Service Desk
Support Tools
Telephone Setup and Support
Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
Request Service
Phone Services
This service request is to install/activate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office telephone connection. A Direct Inward Dial (DID) or non-DID phone number will be assigned based on customer’s requirements. Telecommunications and Network Infrastructure (TNI) will provide and support the TNI-provided standard telephone end to end.
If you have a request to change seven or more office/desktop connections, please:
- Complete the Multiple Phone Requests spreadsheet detailing what work is being requested.
- E-mail the spreadsheet with a brief description of the work to oit-servicedesk@ucdenver.edu for formal request generation.
If you are requesting a change for one individual office/desktop connection, use the link above to request service. This will allow you to:
- Move a phone
- Change the name on a phone
- Request a new phone
- Disconnect a phone
Directions to submit a service request:
- Click the button to go to the OIT Service Center portal
- Select "Make a Request"
- Scroll down and choose "Phone Service"
- Make the selection for the service you need
Phone Service Rates:
| Equipment | Cost |
| Phone line Connection | $23.50 per month |
| Phone line Re-Connection | $45.00 one-time |
| Phone line Moves and Changes (1/2 hour) |
$45.00 per 1/2 hour |
| International Long Distance | Billed at cost per minute |
The Re-Connection Fee is only assessed in an instance where a phone line has been disconnected and re-connected (with the same phone number) within a span of 2 weeks.
Let Us Know
See information on the OIT website that needs updating? Let us know!