Staff Tools and Services

 

Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.

Receive system status updates directly to your phone or email when you sign up for Statuspage. Customize which alerts and notifications you receive so you only get information pertinent to you.

Review the complete list of system alerts to learn about any planned outages related to OIT.

Get Help

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time.

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

University Access Resources

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. Please note that you will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.
See full details

Single Sign On (SSO)

Category: OIT - Categories OIT - Type of software Remote Access Audience: Faculty Staff Students Cost: Free
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.
See full details

Operations Resources

Directory Listing and User Account Update

Category: Email Marketing and Communications OIT - Categories OIT - Type of software Audience: Faculty Researchers Staff Students Cost: Free
If your name has changed, you would like to go by a middle name or abbreviated version of your name, or you would like to request a change to your email address, OIT can assist you with updating your directory listing and user account.
See full details

Network Services

Category: Billing Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Students Cost: See extended details for service rates
This service request provides wired and wireless computer access to the university's data network. This connectivity allows access to the Internet and to university-managed network-dependent resources (such as servers and applications). *Need to be on VPN or campus network to access button link
See full details

New Equipment Purchases

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Students Cost: Free
If you need assistance in deciding what equipment will be best suited for your needs, our Service Desk team can assist with a consultation and recommendations before you make your purchase. Our OIT Service Desk will help ensure your purchase meets the university's minimum technology requirements.
See full details

Storage, Servers and Backups

Category: Billing OIT - Categories OIT - Type of software Operating Systems Productivity and Business Remote Access Audience: Faculty Researchers Staff Cost: See extended details for service rates
Server hosting, backup and storage services include a variety of file and data backup solutions available to university faculty, staff and students. Other services include setup and centralized hosting of both physical and virtual servers. Fees may apply for some services.
See full details

Telephone Setup and Support

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff Cost: See extended details for rates
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
See full details

University Systems Account Access

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Cost: Free
OIT manages access to email, Active Directory, VPN and certain library entitlements as well as the information that is sent to badging and parking. Access to HCM, Finance, PeopleSoft and CU-SIS is managed by University Information Systems at the CU System Office. Submit a ticket for help accessing these university systems.

Academic Tools and Resources

Website Consultation

Category: CMS Design and Development OIT - Categories OIT - Type of software Website Management and Development Audience: Faculty IT Professional Staff
The OIT Web Services and Web Development teams' partner with the CU Anschutz Office of Communications and CU Denver University Communications teams to offer consultation on website content strategy, information architecture, CMS best practices and brand compliance. We offer weekly Open Lab sessions with web team members.
Request Assistance
Additionally, you can request services to review and assist with website accessibility,  website analytics, and add new Sitefinity features to your existing website. 

Website Accessibility: 

University websites are required to adhere to WCAG and Section 508 compliance standards. Reports and assistance are available through website support and training. 
Use the button above to request assistance with accessibility on your website or 

Request Help with Accessibility

Website Analytics: 

Website analytics provide data and insights that can enhance visitors’ experience of your website. OIT Web Services uses Google Analytics and Siteimprove to track website performance. This service provides access to your website analytics account, custom analytics reporting, as well as consultation on optimizing your website.

Request Google Analytics

New Sitefinity Website Features or Functionality:

Let us know if you have a specific need that would improve Sitefinity for all users. OIT's Web Services and Web Development teams will review your feature request and work with you to identify and implement user-friendly solutions.

Request New Feature

Website Editing Access: 

Request access to update, edit, or modify a CU Anschutz or CU Denver website. Please note that you will need the site owner's approval and to complete Sitefinity training before receiving editing access. 

Request Editing Access

Short URLs or Sub-domain Requests:

Our university is large and complex, with diverse and numerous constituencies. In some cases, the website reflects the complexity and Uniform Resource Locators (URL) can be long. Website owners can request a shorter URL that is more practical when distributed to visitors. Keeping our web content in similar containers has a significant search engine optimization (SEO) benefits by hosting content under one domain.

Request Short URL
*Need to be on VPN or campus network to access request form.

Additional Tools and Resources

Website Consultation

Category: CMS Design and Development OIT - Categories OIT - Type of software Website Management and Development Audience: Faculty IT Professional Staff
The OIT Web Services and Web Development teams' partner with the CU Anschutz Office of Communications and CU Denver University Communications teams to offer consultation on website content strategy, information architecture, CMS best practices and brand compliance. We offer weekly Open Lab sessions with web team members.
Request Assistance
Additionally, you can request services to review and assist with website accessibility,  website analytics, and add new Sitefinity features to your existing website. 

Website Accessibility: 

University websites are required to adhere to WCAG and Section 508 compliance standards. Reports and assistance are available through website support and training. 
Use the button above to request assistance with accessibility on your website or 

Request Help with Accessibility

Website Analytics: 

Website analytics provide data and insights that can enhance visitors’ experience of your website. OIT Web Services uses Google Analytics and Siteimprove to track website performance. This service provides access to your website analytics account, custom analytics reporting, as well as consultation on optimizing your website.

Request Google Analytics

New Sitefinity Website Features or Functionality:

Let us know if you have a specific need that would improve Sitefinity for all users. OIT's Web Services and Web Development teams will review your feature request and work with you to identify and implement user-friendly solutions.

Request New Feature

Website Editing Access: 

Request access to update, edit, or modify a CU Anschutz or CU Denver website. Please note that you will need the site owner's approval and to complete Sitefinity training before receiving editing access. 

Request Editing Access

Short URLs or Sub-domain Requests:

Our university is large and complex, with diverse and numerous constituencies. In some cases, the website reflects the complexity and Uniform Resource Locators (URL) can be long. Website owners can request a shorter URL that is more practical when distributed to visitors. Keeping our web content in similar containers has a significant search engine optimization (SEO) benefits by hosting content under one domain.

Request Short URL
*Need to be on VPN or campus network to access request form.

Office of Information Technology

CU Anschutz

Education II North

13120 East 19th Avenue

5th Floor

Aurora, CO 80045

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