Staff Tools and Services

 

Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.

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Review the complete list of system alerts to learn about any planned outages related to OIT.

Get Help

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time.

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

University Access Resources

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. You will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Omnissa Horizon for remote access.
See full details

Single Sign On (SSO)

Category: OIT - Categories OIT - Type of software Remote Access Audience: Faculty Staff Students Cost: Free
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.
See full details

Operations Resources

Directory Listing and User Account Update

Category: Email Marketing and Communications OIT - Categories OIT - Type of software Audience: Faculty Researchers Staff Students Cost: Free
The university campus directory website will be sunsetted on Thursday, April 10, 2025. There are several ways to update your university directory information and user account. Scroll down for details on how to make changes as well as search for university community members using the Microsoft 365 People Search function.
See full details

Network Services

Category: Billing Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Students Cost: See extended details for service rates
This service request provides wired and wireless computer access to the university's data network. This connectivity allows access to the Internet and to university-managed network-dependent resources (such as servers and applications). *Need to be on VPN or campus network to access button link
See full details

New Equipment Purchases

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Students Cost: Free
If you need assistance in deciding what equipment will be best suited for your needs, our Service Desk team can assist with a consultation and recommendations before you make your purchase. Our OIT Service Desk will help ensure your purchase meets the university's minimum technology requirements.
See full details

Storage, Servers and Backups

Category: Billing OIT - Categories OIT - Type of software Operating Systems Productivity and Business Remote Access Audience: Faculty Researchers Staff Cost: See extended details for service rates
Server hosting, backup and storage services include a variety of file and data backup solutions available to university faculty, staff and students. Other services include setup and centralized hosting of both physical and virtual servers. Fees may apply for some services.
See full details

Telephone Setup and Support

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff Cost: See extended details for rates
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
See full details

University Systems Account Access

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Cost: Free
OIT manages access to email, Active Directory, VPN and certain library entitlements as well as the information that is sent to badging and parking. Access to HCM, Finance, PeopleSoft and CU-SIS is managed by University Information Systems at the CU System Office. Submit a ticket for help accessing these university systems.

Academic Tools and Resources

Directory Listing and User Account Update

Category: Email Marketing and Communications OIT - Categories OIT - Type of software Audience: Faculty Researchers Staff Students
The university campus directory website will be sunsetted on Thursday, April 10, 2025. There are several ways to update your university directory information and user account. Scroll down for details on how to make changes as well as search for university community members using the Microsoft 365 People Search function.

Please note, the university campus directory website (directory.ucdenver.edu/) will be sunsetted on Thursday, April 10, 2025. If your legal name has changed or you need to update your email address, contact the OIT Service Desk to help with your user account.

The People Search function within Microsoft 365 integrates with various tools, including Outlook and Teams, to provide directory and name search capabilities. You can enter the name of the person you are looking for in Teams to access the contact card. Additionally, the following Microsoft Outlook options are available:

Outlook Webmail

  • Go to Outlook people search
  • Using the top search bar in the menu, search for the name you are looking for:

image of outlook for web

  • Select name from the list and the following information will appear: Name, Email, Phone, Location, MailStop, Organizational Information

Outlook for PC Desktop (be sure you are using the most recent version)

  • Select the "people" icon from the left-hand navigation bar, then enter in the name you're looking for in the search bar at the top of the menu:

Outlook search image

  • Select name from the list and the following information will appear: Name, Email, Phone, Location, MailStop, Organizational Information.

Outlook for Mac Desktop (be sure you are using the most recent version)

  • Go to "Search" in the top menu bar to search the name you are looking for:

image for Outlook for Mac

  • When the name appears, click on the "View Contact" card to the right to see contact information including: Name, Email, Phone, Location, MailStop, Organizational Information.

Sample contact card

Example directory image

Please contact the OIT Service Desk if you need additional assistance.

Frequently Asked Questions

Additional Tools and Resources

Directory Listing and User Account Update

Category: Email Marketing and Communications OIT - Categories OIT - Type of software Audience: Faculty Researchers Staff Students
The university campus directory website will be sunsetted on Thursday, April 10, 2025. There are several ways to update your university directory information and user account. Scroll down for details on how to make changes as well as search for university community members using the Microsoft 365 People Search function.

Please note, the university campus directory website (directory.ucdenver.edu/) will be sunsetted on Thursday, April 10, 2025. If your legal name has changed or you need to update your email address, contact the OIT Service Desk to help with your user account.

The People Search function within Microsoft 365 integrates with various tools, including Outlook and Teams, to provide directory and name search capabilities. You can enter the name of the person you are looking for in Teams to access the contact card. Additionally, the following Microsoft Outlook options are available:

Outlook Webmail

  • Go to Outlook people search
  • Using the top search bar in the menu, search for the name you are looking for:

image of outlook for web

  • Select name from the list and the following information will appear: Name, Email, Phone, Location, MailStop, Organizational Information

Outlook for PC Desktop (be sure you are using the most recent version)

  • Select the "people" icon from the left-hand navigation bar, then enter in the name you're looking for in the search bar at the top of the menu:

Outlook search image

  • Select name from the list and the following information will appear: Name, Email, Phone, Location, MailStop, Organizational Information.

Outlook for Mac Desktop (be sure you are using the most recent version)

  • Go to "Search" in the top menu bar to search the name you are looking for:

image for Outlook for Mac

  • When the name appears, click on the "View Contact" card to the right to see contact information including: Name, Email, Phone, Location, MailStop, Organizational Information.

Sample contact card

Example directory image

Please contact the OIT Service Desk if you need additional assistance.

Frequently Asked Questions

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