Staff Tools and Services

 

Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.

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Review the complete list of system alerts to learn about any planned outages related to OIT.

Get Help


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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time.

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.


University Access Resources

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. Please note that you will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.
See full details

Single Sign On (SSO)

Category: OIT - Categories OIT - Type of software Remote Access Audience: Faculty Staff Students Cost: Free
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.
See full details



Operations Resources

Directory Listing and User Account Update

Category: Email Marketing and Communications OIT - Categories OIT - Type of software Audience: Faculty Researchers Staff Students Cost: Free
If your name has changed, you would like to go by a middle name or abbreviated version of your name, or you would like to request a change to your email address, OIT can assist you with updating your directory listing and user account.
See full details

Network Services

Category: Billing Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Students Cost: See extended details for service rates
This service request provides wired and wireless computer access to the university's data network. This connectivity allows access to the Internet and to university-managed network-dependent resources (such as servers and applications). *Need to be on VPN or campus network to access button link
See full details

New Equipment Purchases

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Students Cost: Free
If you need assistance in deciding what equipment will be best suited for your needs, our Service Desk team can assist with a consultation and recommendations before you make your purchase. Our OIT Service Desk will help ensure your purchase meets the university's minimum technology requirements.
See full details

Storage, Servers and Backups

Category: Billing OIT - Categories OIT - Type of software Operating Systems Productivity and Business Remote Access Audience: Faculty Researchers Staff Cost: See extended details for service rates
Server hosting, backup and storage services include a variety of file and data backup solutions available to university faculty, staff and students. Other services include setup and centralized hosting of both physical and virtual servers. Fees may apply for some services.
See full details

Telephone Setup and Support

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff Cost: See extended details for rates
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
See full details

University Systems Account Access

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Cost: Free
OIT manages access to email, Active Directory, VPN and certain library entitlements as well as the information that is sent to badging and parking. Access to HCM, Finance, PeopleSoft and CU-SIS is managed by University Information Systems at the CU System Office. Submit a ticket for help accessing these university systems.



Academic Tools and Resources

Adobe for CU Anschutz Faculty and Staff

Category: Design and Development Marketing and Communications OIT - Categories OIT - Type of software Software Audience: Faculty Staff
Adobe Acrobat Pro and a wide range of Adobe Creative Cloud software and tools for graphic design, video editing, web development, image editing, and more are available to faculty and staff through our license agreement with Adobe. To request a license, scroll down to the detailed instructions in the full description before submitting your request.
Submit Request

Welcome to Adobe

The university offers licenses for either Adobe Acrobat Pro or Adobe Creative Cloud to CU Anschutz faculty and staff.

Adobe Creative Cloud (includes Acrobat Pro) is available for an annual rate of $100. This can only be charged to a SpeedType, procurement cards are not accepted. With Creative Cloud, you can create amazing digital media with apps like Adobe Photoshop, Illustrator, InDesign, Premiere Pro, Adobe Express, and more.

Adobe Acrobat Pro is available for no charge. Faculty and staff will still need to submit a request form in the OIT Service Center for access to Adobe Acrobat Pro. With Acrobat Pro, you can create and edit PDFs, compress and split PDFs, delete pages, extract pages, insert new pages, reorder pages, request signatures, fill and sign, prepare a form, share, send for comments, and compare files.

To Request an Adobe Creative Cloud or Adobe Acrobat License

Please have your department SpeedType ready (if requesting Adobe Creative Cloud) to complete the request on the OIT Service Center portal. Licenses cannot be purchased with a procurement card. 

service center log in info

  • After you are logged in, select Make a Request
  • In the service catalog, select Software and Applications and then select Adobe
  • Select either Adobe Creative Cloud orAdobe Acrobat Pro
  • Request a new license by selecting New and complete the form
  • Click Submit Order

Renewals

Licenses are active for one year from July 1st through June 30th. Faculty and staff will not have to request Adobe accounts each year. Current account holders will receive a renewal email from OIT in June to ask if you have any changes or would like to cancel your account. If you do not answer, your Adobe account will be automatically renewed and billed to the SpeedType provided at signup.
Note: If you would like to cancel your license, please select Disconnect and complete the form.

Student Workers

Departments and Centers can procure an Adobe Creative Cloud license for a student employee or worker by completing the request form and providing a SpeedType for that student. The department and/or center is responsible for managing the license and opting out of renewal when the student leaves their position or no longer requires the software. 

To Access

Next step after being approved for a license

When you submit the order, a service request will be created and you will receive an email with an Incident / Record ID number. Once you receive a follow-up message that you have been approved for a license, you can access the Adobe Creative Cloud or Adobe Acrobat Pro software by going to https://www.adobe.com. This message will come from Adobe so check your Junk or Spam folder for it. 

  • Click on Sign In at the top right-hand corner of the screen
  • Type in your university email address
  • Enter your university credentials at the CU Denver | Anschutz Web Login page
  • Once you're logged in, go to your account by clicking on your profile in the upper right corner and all your applications will be listed
  • You can access the applications there in the online portal or you can download them from your account to your device (up to 3 devices for a single user) 

 

Training Resources

Getting Started

Details about Adobe product options and user guide information is available from Adobe. More information can be found at:

Frequently Asked Questions




Additional Tools and Resources

Adobe for CU Anschutz Faculty and Staff

Category: Design and Development Marketing and Communications OIT - Categories OIT - Type of software Software Audience: Faculty Staff
Adobe Acrobat Pro and a wide range of Adobe Creative Cloud software and tools for graphic design, video editing, web development, image editing, and more are available to faculty and staff through our license agreement with Adobe. To request a license, scroll down to the detailed instructions in the full description before submitting your request.
Submit Request

Welcome to Adobe

The university offers licenses for either Adobe Acrobat Pro or Adobe Creative Cloud to CU Anschutz faculty and staff.

Adobe Creative Cloud (includes Acrobat Pro) is available for an annual rate of $100. This can only be charged to a SpeedType, procurement cards are not accepted. With Creative Cloud, you can create amazing digital media with apps like Adobe Photoshop, Illustrator, InDesign, Premiere Pro, Adobe Express, and more.

Adobe Acrobat Pro is available for no charge. Faculty and staff will still need to submit a request form in the OIT Service Center for access to Adobe Acrobat Pro. With Acrobat Pro, you can create and edit PDFs, compress and split PDFs, delete pages, extract pages, insert new pages, reorder pages, request signatures, fill and sign, prepare a form, share, send for comments, and compare files.

To Request an Adobe Creative Cloud or Adobe Acrobat License

Please have your department SpeedType ready (if requesting Adobe Creative Cloud) to complete the request on the OIT Service Center portal. Licenses cannot be purchased with a procurement card. 

service center log in info

  • After you are logged in, select Make a Request
  • In the service catalog, select Software and Applications and then select Adobe
  • Select either Adobe Creative Cloud orAdobe Acrobat Pro
  • Request a new license by selecting New and complete the form
  • Click Submit Order

Renewals

Licenses are active for one year from July 1st through June 30th. Faculty and staff will not have to request Adobe accounts each year. Current account holders will receive a renewal email from OIT in June to ask if you have any changes or would like to cancel your account. If you do not answer, your Adobe account will be automatically renewed and billed to the SpeedType provided at signup.
Note: If you would like to cancel your license, please select Disconnect and complete the form.

Student Workers

Departments and Centers can procure an Adobe Creative Cloud license for a student employee or worker by completing the request form and providing a SpeedType for that student. The department and/or center is responsible for managing the license and opting out of renewal when the student leaves their position or no longer requires the software. 

To Access

Next step after being approved for a license

When you submit the order, a service request will be created and you will receive an email with an Incident / Record ID number. Once you receive a follow-up message that you have been approved for a license, you can access the Adobe Creative Cloud or Adobe Acrobat Pro software by going to https://www.adobe.com. This message will come from Adobe so check your Junk or Spam folder for it. 

  • Click on Sign In at the top right-hand corner of the screen
  • Type in your university email address
  • Enter your university credentials at the CU Denver | Anschutz Web Login page
  • Once you're logged in, go to your account by clicking on your profile in the upper right corner and all your applications will be listed
  • You can access the applications there in the online portal or you can download them from your account to your device (up to 3 devices for a single user) 

 

Training Resources

Getting Started

Details about Adobe product options and user guide information is available from Adobe. More information can be found at:

Frequently Asked Questions

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