Staff Tools and Services

 

Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.

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Review the complete list of system alerts to learn about any planned outages related to OIT.

Get Help

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time.

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

University Access Resources

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. You will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Omnissa Horizon for remote access.
See full details

Single Sign On (SSO)

Category: OIT - Categories OIT - Type of software Remote Access Audience: Faculty Staff Students Cost: Free
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.
See full details

Operations Resources

Directory Listing and User Account Update

Category: Email Marketing and Communications OIT - Categories OIT - Type of software Audience: Faculty Researchers Staff Students Cost: Free
The university campus directory website will be sunsetted on Thursday, April 10, 2025. There are several ways to update your university directory information and user account. Scroll down for details on how to make changes as well as search for university community members using the Microsoft 365 People Search function.
See full details

Network Services

Category: Billing Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Students Cost: See extended details for service rates
This service request provides wired and wireless computer access to the university's data network. This connectivity allows access to the Internet and to university-managed network-dependent resources (such as servers and applications). *Need to be on VPN or campus network to access button link
See full details

New Equipment Purchases

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Students Cost: Free
If you need assistance in deciding what equipment will be best suited for your needs, our Service Desk team can assist with a consultation and recommendations before you make your purchase. Our OIT Service Desk will help ensure your purchase meets the university's minimum technology requirements.
See full details

Storage, Servers and Backups

Category: Billing OIT - Categories OIT - Type of software Operating Systems Productivity and Business Remote Access Audience: Faculty Researchers Staff Cost: See extended details for service rates
Server hosting, backup and storage services include a variety of file and data backup solutions available to university faculty, staff and students. Other services include setup and centralized hosting of both physical and virtual servers. Fees may apply for some services.
See full details

Telephone Setup and Support

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff Cost: See extended details for rates
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
See full details

University Systems Account Access

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Cost: Free
OIT manages access to email, Active Directory, VPN and certain library entitlements as well as the information that is sent to badging and parking. Access to HCM, Finance, PeopleSoft and CU-SIS is managed by University Information Systems at the CU System Office. Submit a ticket for help accessing these university systems.

Academic Tools and Resources

Adobe for CU Anschutz Faculty and Staff

Category: Design and Development Marketing and Communications OIT - Categories OIT - Type of software Software Audience: Faculty Staff
Adobe Acrobat Pro and a wide range of Adobe Creative Cloud software and tools for graphic design, video editing, web development, image editing, and more are available to faculty and staff through our license agreement with Adobe. To request a license, scroll down to the detailed instructions in the full description.

Welcome to Adobe

The university offers licenses for either Adobe Acrobat Pro or Adobe Creative Cloud to CU Anschutz faculty and staff.

With Acrobat Pro, you can create and edit PDFs, compress and split PDFs, delete pages, extract pages, insert new pages, reorder pages, request signatures, fill and sign, prepare a form, share, send for comments, and compare files.   

Creative Cloud empowers you to create stunning digital media with apps such as Adobe Photoshop, Illustrator, InDesign, Premiere Pro, Adobe Express, and more.

 

To Request an Adobe Creative Cloud or Adobe Acrobat License

 

Renewals

Licenses are active for one year from July 1 through June 30. Faculty and staff will not have to request Adobe accounts each year. Current account holders will receive a renewal email from OIT in June to ask if you have any changes or would like to cancel your account. If you do not answer, your Adobe account will be automatically renewed and billed to the SpeedType provided at signup.



Student Workers

Departments and Centers can procure an Adobe Creative Cloud license for a student employee or worker by completing the request form and providing a SpeedType for that student. The department and/or center is responsible for managing the license and opting out of renewal when the student leaves their position or no longer requires the software. 

 

To Access

When you submit the order, a service invoice will be created. You will receive a receipt email from OnTheHub, followed by a message from Adobe confirming your approval for an Adobe license. You can then access the Adobe Creative Cloud or Adobe Acrobat Pro software by visiting the Adobe website: https://www.adobe.com.

  • Click on Sign In at the top right-hand corner of the screen
  • Type in your university email address
  • Enter your university credentials at the CU Denver | Anschutz Web Login page
  • Once you're logged in, go to your account by clicking on your profile in the upper right corner and all your applications will be listed
  • You can access the applications there in the online portal or you can download them from your account to your device (up to 3 devices for a single user) 

Training Resources

Getting Started

Details about Adobe product options and user guide information is available from Adobe. More information can be found at:

Associated Documents

Frequently Asked Questions

Additional Tools and Resources

Adobe for CU Anschutz Faculty and Staff

Category: Design and Development Marketing and Communications OIT - Categories OIT - Type of software Software Audience: Faculty Staff
Adobe Acrobat Pro and a wide range of Adobe Creative Cloud software and tools for graphic design, video editing, web development, image editing, and more are available to faculty and staff through our license agreement with Adobe. To request a license, scroll down to the detailed instructions in the full description.

Welcome to Adobe

The university offers licenses for either Adobe Acrobat Pro or Adobe Creative Cloud to CU Anschutz faculty and staff.

With Acrobat Pro, you can create and edit PDFs, compress and split PDFs, delete pages, extract pages, insert new pages, reorder pages, request signatures, fill and sign, prepare a form, share, send for comments, and compare files.   

Creative Cloud empowers you to create stunning digital media with apps such as Adobe Photoshop, Illustrator, InDesign, Premiere Pro, Adobe Express, and more.

 

To Request an Adobe Creative Cloud or Adobe Acrobat License

 

Renewals

Licenses are active for one year from July 1 through June 30. Faculty and staff will not have to request Adobe accounts each year. Current account holders will receive a renewal email from OIT in June to ask if you have any changes or would like to cancel your account. If you do not answer, your Adobe account will be automatically renewed and billed to the SpeedType provided at signup.



Student Workers

Departments and Centers can procure an Adobe Creative Cloud license for a student employee or worker by completing the request form and providing a SpeedType for that student. The department and/or center is responsible for managing the license and opting out of renewal when the student leaves their position or no longer requires the software. 

 

To Access

When you submit the order, a service invoice will be created. You will receive a receipt email from OnTheHub, followed by a message from Adobe confirming your approval for an Adobe license. You can then access the Adobe Creative Cloud or Adobe Acrobat Pro software by visiting the Adobe website: https://www.adobe.com.

  • Click on Sign In at the top right-hand corner of the screen
  • Type in your university email address
  • Enter your university credentials at the CU Denver | Anschutz Web Login page
  • Once you're logged in, go to your account by clicking on your profile in the upper right corner and all your applications will be listed
  • You can access the applications there in the online portal or you can download them from your account to your device (up to 3 devices for a single user) 

Training Resources

Getting Started

Details about Adobe product options and user guide information is available from Adobe. More information can be found at:

Associated Documents

Frequently Asked Questions

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