As part of ongoing efforts to improve user experience and enhance IT security, the Identity Management team will be migrating a key system to the cloud from May 20 to 23. There is no impact expected for existing university users, though new student and employee accounts assigned during this time will be created after this maintenance window. ISS and OIT are working with multiple departments and vendors campuswide to implement this migration quickly and effectively. Please contact the OIT Service Desk at 303-724-4357 if you encounter any issues.
Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.
Receive system status updates directly to your phone or email when you sign up for Statuspage. Customize which alerts and notifications you receive so you only get information pertinent to you.
Review the complete list of system alerts to learn about any planned outages related to OIT.
Phone Support
Contact us over the phone for assistance
303-724-4357 (4-HELP from a campus phone)
7:30 a.m. to 6 p.m., Monday - Thursday
7:30 a.m. to 5 p.m., Friday
OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.
Please use phone support or one of our self service options for assistance during this time.
Self Service Portal
Enter a ticket for assistance
24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.
The university offers licenses for either Adobe Acrobat Pro or Adobe Creative Cloud to CU Anschutz faculty and staff.
With Acrobat Pro, you can create and edit PDFs, compress and split PDFs, delete pages, extract pages, insert new pages, reorder pages, request signatures, fill and sign, prepare a form, share, send for comments, and compare files.
Creative Cloud empowers you to create stunning digital media with apps such as Adobe Photoshop, Illustrator, InDesign, Premiere Pro, Adobe Express, and more.
Adobe Licenses are annual July 1st through June 30th.
Faculty and staff licenses must be requested and renewed through the self-service software store, OnTheHub. Current account holders will receive a renewal email from OIT each year in June with instructions for renewal via our self-service software store, now called OnTheHub. To log into OnTheHub, you’ll need your university credentials.
The renewal period to maintain uninterrupted service with your Adobe applications is from June 19 through June 25, 2025. This is NOT the only time you will be able to renew. If you are not able to renew in the software store during this window, your license will be temporarily deactivated without any loss to your data. You can renew your license any time through OnTheHub after June 25, 2025 and access your data will be restored.
If you have any questions about renewing your Adobe license, please contact the OIT Service Desk.
Student Workers
Departments and Centers can procure an Adobe Creative Cloud license for a student employee or worker by completing the request form and providing a SpeedType for that student. The department and/or center is responsible for managing the license and opting out of renewal when the student leaves their position or no longer requires the software.
When you submit the order, a service invoice will be created. You will receive a receipt email from OnTheHub, followed by a message from Adobe confirming your approval for an Adobe license. You can then access the Adobe Creative Cloud or Adobe Acrobat Pro software by visiting the Adobe website: https://www.adobe.com.
Details about Adobe product options and user guide information is available from Adobe. More information can be found at:
The university offers licenses for either Adobe Acrobat Pro or Adobe Creative Cloud to CU Anschutz faculty and staff.
With Acrobat Pro, you can create and edit PDFs, compress and split PDFs, delete pages, extract pages, insert new pages, reorder pages, request signatures, fill and sign, prepare a form, share, send for comments, and compare files.
Creative Cloud empowers you to create stunning digital media with apps such as Adobe Photoshop, Illustrator, InDesign, Premiere Pro, Adobe Express, and more.
Adobe Licenses are annual July 1st through June 30th.
Faculty and staff licenses must be requested and renewed through the self-service software store, OnTheHub. Current account holders will receive a renewal email from OIT each year in June with instructions for renewal via our self-service software store, now called OnTheHub. To log into OnTheHub, you’ll need your university credentials.
The renewal period to maintain uninterrupted service with your Adobe applications is from June 19 through June 25, 2025. This is NOT the only time you will be able to renew. If you are not able to renew in the software store during this window, your license will be temporarily deactivated without any loss to your data. You can renew your license any time through OnTheHub after June 25, 2025 and access your data will be restored.
If you have any questions about renewing your Adobe license, please contact the OIT Service Desk.
Student Workers
Departments and Centers can procure an Adobe Creative Cloud license for a student employee or worker by completing the request form and providing a SpeedType for that student. The department and/or center is responsible for managing the license and opting out of renewal when the student leaves their position or no longer requires the software.
When you submit the order, a service invoice will be created. You will receive a receipt email from OnTheHub, followed by a message from Adobe confirming your approval for an Adobe license. You can then access the Adobe Creative Cloud or Adobe Acrobat Pro software by visiting the Adobe website: https://www.adobe.com.
Details about Adobe product options and user guide information is available from Adobe. More information can be found at:
