IT Professionals Tools and Services


Commonly used OIT tools, services, and resources for IT professionals. To view all services, browse all tools and services.

Receive system status updates directly to your phone or email when you sign up for Statuspage. Customize which alerts and notifications you receive so you only get information pertinent to you.

Review the complete list of system alerts to learn about any planned outages related to OIT.

Get Help

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday


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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time.

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

University Access Resources

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. Please note that you will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.
See full details

Single Sign On (SSO)

Category: OIT - Categories OIT - Type of software Remote Access Audience: Faculty Staff Students Cost: Free
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.
See full details

Information Technology Advisory Community (ITAC) Resources 

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HIPAA logo with full name

Additional Tools and Resources

Microsoft Outlook Email

Category: Email Office 365 OIT - Categories Software Audience: Faculty Staff Students
All email lives in the cloud at Microsoft 365 and is accessible from any device, anywhere. Benefits of using Outlook include increased mailbox sizes limits up to 50GB, online archive to store old email up to 100GB, capability to send attachments up to 25MB and unlimited storage in the public cloud.
Access Microsoft Outlook Email

Welcome to Microsoft Outlook

Microsoft Outlook is the only university-supported email client and is highly recommended for accessing your university email. In addition, OIT recommends installing the Microsoft 365 Outlook app on your mobile device from the iOS and Android App store. Once you add the Outlook app to your phone, you can go to Settings and add other personal accounts such as Gmail.

The university uses Duo Security to provide multi-factor authentication before accessing Outlook. Use the Microsoft Outlook desktop or mobile application for easiest access to your email. Please note: If you use a web browser such as Chrome or Internet Explorer to access web mail, instead of the Outlook application, you will be challenged for MFA every time you open a new browser session. For convenience, OIT suggests installing the Outlook application on your mobile and personal devices so you're only prompted to authenticate about every 90 days.

Shared Email Boxes

Information about requesting and using a Shared Mailbox is available on the OIT Email Boxes webpage. 

Email Security Practices

OIT continues to enhance email security protocols because of the rise in cyberattacks against members of our university community. It's up to all of us to keep our data and systems safe.

Sending Sensitive Data in an Email

Stay secure when sending an email with sensitive data. As part of the university's HIPAA compliance initiatives, you can learn how to communicate securely via email with outside parties. 

Sending Bulk Email

OIT maintains a bulk mailing system, commonly referred to as a list server or “Listserv.” This system is designed for sending emails to more than 500 unique users. For more information about listservs and distribution groups, visit the Campus Email Lists webpage.

Training Resources

Getting Started

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