IT Professionals Tools and Services


Commonly used OIT tools, services, and resources for IT professionals. To view all services, browse all tools and services.

Receive system status updates directly to your phone or email when you sign up for Statuspage. Customize which alerts and notifications you receive so you only get information pertinent to you.

Review the complete list of system alerts to learn about any planned outages related to OIT.

Get Help

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday


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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time.

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

University Access Resources

Multi-Factor Authentication (MFA) with Duo

Category: IT Security Remote Access Software Audience: Faculty Researchers Staff Students
Staff, faculty, and students are required to enroll a device in Duo Security for multi-factor authentication to help strengthen security by providing two proofs of your identity.
Start Using Duo

Welcome to Duo

Duo must be used with  
  • GlobalProtect, the university's virtual private network (VPN)
  • VMWare Horizon, access to university resources through a remote desktop (often referred to as VDI)
  • Microsoft 365 applications including Outlook for university email whether you are off-campus or on-campus
  • Employee and student portals at

Install and Register for Duo

  • Download the Duo app on your preferred mobile device. OIT highly recommends doing this on your smartphone.
  • Register for Duo from your laptop or desktop computer.
    • In your browser, type in: and click enter.
    • Remove your university email address and type in your user name.  
    • Be sure to log in using your university username (not your email address) and your password.
    • The Duo Authentication “Start setup” message will appear. (If you're already registered for Duo, you'll receive a ready to start using CU Secure message.)
    • Troubleshooting: If you have an issue accessing the link, clear your browser data, then close your browser and reopen a new session. You must enter your user name (generally your last name and first initial or a combination of your last and first name).

Check for Supported Devices and Operating Systems

Be sure you are using the most up-to-date browser and updated operating systems on all your devices. Refer to the table below for assistance. Contact the Service Desk with any questions you may have about compatibility.

Microsoft 365 and Duo Security Supported Clients and Browsers 

Operating Systems (OS):
 Device Requirements Duo Notes
Outlook for iOS iOS 14 or higher 
Outlook for Android Android 7.2 or higher 
Microsoft Outlook 2019 MS Outlook 2019 is supported 
IMAP and POP3Microsoft Outlook will not support connection to emails through the IMAP client or POP account. 
Microsoft 365 Latest browser versions of Safari, Chrome, Edge, or Firefox 
Microsoft system specs include:
  • Memory - 4GB RAM
  • Disk Space - 4GB 
  • Monitor Resolution - 1280x768
  • Windows 10

32-bit requires hardware acceleration for 4K and higher 

Mac system specs include:
  • Memory - 4GB RAM 
  • Disk Space - 10GB
  • Monitor Resolution - 1280x800


  • Ventura
  • Monterey 12
  • Big Sur 11

HFS+ hard disk format (also known as macOS Extended) or APFS

Updates may require additional storage over time.

 LinuxInstall the most recent browser for Linux. If you have questions, the OIT Service Desk will try to help as they are able but, the team does not have access to the Linux OS to troubleshoot.
Keep your browser open or you will be required to authenticate at the beginning of each new session. 
 iOS (Apple)
  • iOS 14.0 and greater
Compatible with M1 iPad Pro
 Android OS
  • Android 10.0 and greater 
  • Android Go 10.0 and greater 
Duo Mobile is not supported for use on ChromeOS or Huawei.
 Blackberry OSOIT recommends upgrading to a newer smartphone for MFA capability. Duo Mobile for Blackberry is not available.

Frequently Asked Questions

Information Technology Advisory Community (ITAC) Resources 

Microsoft Teams Logo
HIPAA logo with full name

Additional Tools and Resources


Microsoft 365

Category: Office 365 OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Staff Students Cost: Free
Word, Excel, PowerPoint, OneNote, OneDrive, Outlook and more, Microsoft 365 is a suite of productivity, storage, multi-media and business applications that allows you to collaborate and share your work across campus, teams and classes.
See full details

Microsoft OneDrive for Business

Category: Office 365 OIT - Categories OIT - Type of software Onedrive Productivity and Business Software Audience: Faculty Researchers Staff Students Cost: Free
OneDrive for Business is an integral part of Microsoft 365 and provides a place in the cloud where you can store, share, and sync your work files.
See full details

Microsoft Outlook Email

Category: Email Office 365 OIT - Categories Software Audience: Faculty Staff Students Cost: Free
All email lives in the cloud at Microsoft 365 and is accessible from any device, anywhere. Benefits of using Outlook include increased mailbox sizes limits up to 50GB, online archive to store old email up to 100GB, capability to send attachments up to 25MB and unlimited storage in the public cloud.
See full details

Microsoft Teams

Category: Office 365 OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Staff Students Cost: Free
Microsoft Teams is a chat-centered workspace in Microsoft 365. It brings people, conversations, files, and tools into one place, so everyone has instant access to everything — facilitate meetings, chat one-on-one, make audio or video calls, and connect your Teams site to third-party apps safely.
See full details

New Equipment Purchases

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Students Cost: Free
If you need assistance in deciding what equipment will be best suited for your needs, our Service Desk team can assist with a consultation and recommendations before you make your purchase. Our OIT Service Desk will help ensure your purchase meets the university's minimum technology requirements.
See full details

New Website

Category: Design and Development OIT - Categories OIT - Type of software Website Management and Development Audience: Faculty Staff Cost: Free
University affiliated units such as schools, colleges, centers, administrative offices, and more are entitled to their own section on or
See full details

Phishing Emails

Category: Email IT Security IT Security OIT - Categories OIT - Type of software Audience: Faculty Staff Students Cost: Free
Phishing is a psychological attack used by cyber criminals to trick you into giving up information or taking an action. Learn more about recognizing phishing attempts.
See full details

Public Web and Intranet Content Management System (CMS) Training

Category: CMS Design and Development OIT - Categories OIT - Type of software Sitefinity Training Training Website Management and Development Audience: Faculty IT Professional Staff Cost: Free
Training is offered for Sitefinity (Public website CMS), SharePoint 2013 (the Catalyst Intranet) and SharePoint Online.
See full details


Category: Forms OIT - Categories OIT - Type of software Qualtrics Software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Qualtrics provides a cloud-based survey platform allowing organizations to standardize data and surveys. Qualtrics and is an approved software provider for forms that collect protected information; this includes information as part of the Health Insurance Portability and Accountability Act (HIPAA). All new forms that collect protected information are required to reside in Qualtrics as of January 2021.
See full details
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