Technology Questions and Support
Get Help
The Service Desk provides front line technology service and support for students, faculty, and staff at CU Anschutz. If you need help with central technology such as email, Wi-Fi, or VPN, the OIT Service Desk is the place to start. Request assistance from our Service Desk or peruse our tools and resources to find the help you need.
Contact Service Desk
Phone Support
Contact us over the phone for assistance
303-724-4357 (4-HELP from a campus phone)
7:30 a.m. to 6 p.m., Monday - Thursday
7:30 a.m. to 5 p.m., Friday
Chat Support
OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.
Please use phone support or one of our self service options for assistance during this time.
Self Service Portal
Enter a ticket for assistance
24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.
After Hours Service Desk Support
Emergencies: If you have a campus network outage or technology issue impacting patient care, call (303) 724-4357. A technician will call you back within 15 minutes.
View current or planned outages.
Non-emergencies: If you need help with password resets or general questions, leave a message at (303) 724-4357 or utilize the self service portal and submit a ticket. Your request will be responded to on the next business day during regular hours of operation.
More from the Service Desk
Support Tools
Adobe for CU Anschutz Faculty and Staff
Category: Design and Development Marketing and Communications OIT - Categories OIT - Type of software Software Audience: Faculty Staff
Adobe Acrobat Pro and a wide range of Adobe Creative Cloud software and tools for graphic design, video editing, web development, image editing, and more are available to faculty and staff through our license agreement with Adobe. To request a license, scroll down to the detailed instructions in the full description before submitting your request.
Submit Request
Welcome to Adobe
The university offers licenses for either Adobe Acrobat Pro or Adobe Creative Cloud to CU Anschutz faculty and staff.
Adobe Creative Cloud (includes Acrobat Pro) is available for an annual rate of $100. This can only be charged to a SpeedType, procurement cards are not accepted. With Creative Cloud, you can create amazing digital media with apps like Adobe Photoshop, Illustrator, InDesign, Premiere Pro, Adobe Express, and more.
Adobe Acrobat Pro is available for no charge. Faculty and staff will still need to submit a request form in the OIT Service Center for access to Adobe Acrobat Pro. With Acrobat Pro, you can create and edit PDFs, compress and split PDFs, delete pages, extract pages, insert new pages, reorder pages, request signatures, fill and sign, prepare a form, share, send for comments, and compare files.
To Request an Adobe Creative Cloud or Adobe Acrobat License
Please have your department SpeedType ready (if requesting Adobe Creative Cloud) to complete the request on the OIT Service Center portal. Licenses cannot be purchased with a procurement card.
- Log in to https://servicecenter.oit.ucdenver.edu/CherwellPortal/IT using your university credentials
- After you are logged in, select Make a Request
- In the service catalog, select Software and Applications and then select Adobe
- Select either Adobe Creative Cloud orAdobe Acrobat Pro
- Request a new license by selecting New and complete the form
- Click Submit Order
Renewals
Licenses are active for one year from July 1st through June 30th. Faculty and staff will not have to request Adobe accounts each year. Current account holders will receive a renewal email from OIT in June to ask if you have any changes or would like to cancel your account. If you do not answer, your Adobe account will be automatically renewed and billed to the SpeedType provided at signup.
Student Workers
Departments and Centers can procure an Adobe Creative Cloud license for a student employee or worker by completing the request form and providing a SpeedType for that student. The department and/or center is responsible for managing the license and opting out of renewal when the student leaves their position or no longer requires the software.To Access
Next step after being approved for a license
When you submit the order, a service request will be created and you will receive an email with an Incident / Record ID number. Once you receive a follow-up message that you have been approved for a license, you can access the Adobe Creative Cloud or Adobe Acrobat Pro software by going to https://www.adobe.com. This message will come from Adobe so check your Junk or Spam folder for it.
- Click on Sign In at the top right-hand corner of the screen
- Type in your university email address
- Enter your university credentials at the CU Denver | Anschutz Web Login page
- Once you're logged in, go to your account by clicking on your profile in the upper right corner and all your applications will be listed
- You can access the applications there in the online portal or you can download them from your account to your device (up to 3 devices for a single user)
Training Resources
Getting Started
Details about Adobe product options and user guide information is available from Adobe. More information can be found at:
Associated Documents
Frequently Asked Questions
Let Us Know
See information on the OIT website that needs updating? Let us know!