Telephone Setup and Support

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
Request Service

Phone Services

This service request is to install/activate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office telephone connection. A Direct Inward Dial (DID) or non-DID phone number will be assigned based on customer’s requirements. Telecommunications and Network Infrastructure (TNI) will provide and support the TNI-provided standard telephone end to end.

If you have a request to change seven or more office/desktop connections, please:

If you are requesting a change for one individual office/desktop connection, use the link above to request service. This will allow you to: 

  • Move a phone
  • Change the name on a phone
  • Request a new phone
  • Disconnect a phone

Directions to submit a service request:

  • Click the button to go to the OIT Service Center portal
  • Select "Make a Request"
  • Scroll down and choose "Phone Service"
  • Make the selection for the service you need

Phone Service Rates: 

 Equipment  Cost
Phone line Connection  $23.50 per month 
Phone line Re-Connection  $45.00 one-time 
Phone line Moves and Changes (1/2 hour)
$45.00 per 1/2 hour
International Long Distance  Billed at cost per minute

The Re-Connection Fee is only assessed in an instance where a phone line has been disconnected and re-connected (with the same phone number) within a span of 2 weeks.

Solutions Support

Need support for an upcoming initiative or have questions regarding technology solutions? Submit a request below to connect with us. 

Submit a Request

This is not a Service Desk help request. 

Solutions Support

Do you need support for an upcoming initiative or have questions regarding technology solutions? Submit a request below to connect with us. This is not a Service Desk help request.

Submit a Request