eComm Onboarding Process

Submit this form to let us know you’re interested in learning more about eComm and we will reach out within 48 business hours to schedule a discovery session to discuss your business needs and eComm program capabilities.

If we determine that eComm is a good fit for your unit, please email [email protected] and (a) confirm your willingness to move forward with provisioning a license; (b) specify to whom the license should be provisioned; and (c) specify to what speedtype it should be billed.

Before you can receive your login credentials, please complete a few short Skillsoft courses and sign the program agreement.

All users must complete the three following SkillSoft courses:

• CU: Information Security Awareness
• CU: Information Security for IT Service Providers
• CU: FERPA for CU-SIS Access

Cvent users ONLY must complete the additional course below:

• CU: Payment Card Security - CU System

Once you have completed all required courses, please send a screenshot of your Skillsoft transcript to [email protected]. 

***All required courses and the signed program agreement must be completed by the last Wednesday of the month in order for you to be provisioned for the following month. Incomplete pre-access requirements will delay provisioning for at least one calendar month.***

• You will receive your login credentials and links to the required New User Training from the CU System eComm team around the first Thursday of the following month. Let us know if you are unable to log in and complete the new user training and quiz within 28 days.

• You will receive a confirmation email from the CU System eComm team once you pass the quiz and a notification that your eComm license is fully active.

***You will NOT be able to send an email or launch an event website UNTIL you complete the new user training and quiz.***

Now that you have completed the new user training and quiz, your eComm specialist can provide additional training and guidance so you feel totally comfortable using the tools, including building your first email or event website together. Email [email protected] to schedule a zoom session. Your first email or event website may take more time than anticipated to finalize, so please plan accordingly (at least 1-2 weeks).

Your eComm specialists are here to help. We offer continued training, support and resources to licensed users. Please submit an eComm Service Request for assistance. The eComm Wiki is also a valuable resource for common eComm questions and issues.