ISS offers a robust catalog of services and resources, but finding the right IT service or support resource shouldn’t require digging through pages, making a phone call or waiting for an email response. That’s why ISS is excited to introduce the CU Support Agent—one of the first conversational AI assistants available to the campus community. 

Available directly within the Service Portal, the CU Support Agent makes it easier to find the information, services and self-service resources you need. Simply click the dark gray chat bubble in the lower-right corner of the portal and ask a question in plain language, just like using a search engine. Whether you type a few words, a full sentence or a detailed question, the CU Support Agent will recommend the most relevant services and knowledge articles to help you get where you need to go—no special search terms required. 

This is an important step toward making campus support faster, easier and more intuitive. While the CU Support Agent is already available to help, it will continue to learn and improve over time. 

Try it out the next time you visit the Service Portal and tell us what you think.  Your feedback will help us make the experience even better. Please send comments, suggestions or ideas to Service - CU Support Agent Feedback.