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Browse our articles with timely updates, service and technology changes that you need to be aware of.  

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New Service Portal and Ticket System: Status Update

May 15, 2026
Image of a laptop with graphics that say Support for IT service.

Information Strategy and Services (ISS) and Denver Office of Information Technology (OIT) launched our new service and ticketing portal on April 27th. The new Service Portal replaces the former OIT Service Center as a single point of entry for all your technology service needs including requesting new applications or services, getting help, or utilizing self-service options and knowledge base articles. 

We are continuing to iterate based on your feedback to ensure the Service Portal is tailored to your needs. We have developed materials to assist you with this change, please review the following for help navigating the new portal:

Thank you for your patience and support while we navigate this change together so that we can deliver the best service possible. 

Categories: Computer and Device Support Software Training |

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Browse our latest articles for IT initiatives and security updates, educational resources, training opportunities and more.   

New Service Portal and Ticket System: Status Update

May 15, 2026
Image of a laptop with graphics that say Support for IT service.

Information Strategy and Services (ISS) and Denver Office of Information Technology (OIT) launched our new service and ticketing portal on April 27th. The new Service Portal replaces the former OIT Service Center as a single point of entry for all your technology service needs including requesting new applications or services, getting help, or utilizing self-service options and knowledge base articles. 

We are continuing to iterate based on your feedback to ensure the Service Portal is tailored to your needs. We have developed materials to assist you with this change, please review the following for help navigating the new portal:

Thank you for your patience and support while we navigate this change together so that we can deliver the best service possible. 

Categories: Computer and Device Support Software Training |

AI Initiatives & Information

Browse our articles about our AI initiatives, best practices, using AI securely and more. 

New Service Portal and Ticket System: Status Update

May 15, 2026
Image of a laptop with graphics that say Support for IT service.

Information Strategy and Services (ISS) and Denver Office of Information Technology (OIT) launched our new service and ticketing portal on April 27th. The new Service Portal replaces the former OIT Service Center as a single point of entry for all your technology service needs including requesting new applications or services, getting help, or utilizing self-service options and knowledge base articles. 

We are continuing to iterate based on your feedback to ensure the Service Portal is tailored to your needs. We have developed materials to assist you with this change, please review the following for help navigating the new portal:

Thank you for your patience and support while we navigate this change together so that we can deliver the best service possible. 

Categories: Computer and Device Support Software Training |

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IT Security Awareness & Technology Training

Browse our articles based on cybersecurity education and awareness, or technology training opportunities. 

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IT Security Awareness & Education

New Service Portal and Ticket System: Status Update

May 15, 2026
Image of a laptop with graphics that say Support for IT service.

Information Strategy and Services (ISS) and Denver Office of Information Technology (OIT) launched our new service and ticketing portal on April 27th. The new Service Portal replaces the former OIT Service Center as a single point of entry for all your technology service needs including requesting new applications or services, getting help, or utilizing self-service options and knowledge base articles. 

We are continuing to iterate based on your feedback to ensure the Service Portal is tailored to your needs. We have developed materials to assist you with this change, please review the following for help navigating the new portal:

Thank you for your patience and support while we navigate this change together so that we can deliver the best service possible. 

Categories: Computer and Device Support Software Training |

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Training Opportunities

New Service Portal and Ticket System: Status Update

May 15, 2026
Image of a laptop with graphics that say Support for IT service.

Information Strategy and Services (ISS) and Denver Office of Information Technology (OIT) launched our new service and ticketing portal on April 27th. The new Service Portal replaces the former OIT Service Center as a single point of entry for all your technology service needs including requesting new applications or services, getting help, or utilizing self-service options and knowledge base articles. 

We are continuing to iterate based on your feedback to ensure the Service Portal is tailored to your needs. We have developed materials to assist you with this change, please review the following for help navigating the new portal:

Thank you for your patience and support while we navigate this change together so that we can deliver the best service possible. 

Categories: Computer and Device Support Software Training |

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IT & Security News 2026 - Present

New Service Portal and Ticket System: Status Update

May 15, 2026
Image of a laptop with graphics that say Support for IT service.

Information Strategy and Services (ISS) and Denver Office of Information Technology (OIT) launched our new service and ticketing portal on April 27th. The new Service Portal replaces the former OIT Service Center as a single point of entry for all your technology service needs including requesting new applications or services, getting help, or utilizing self-service options and knowledge base articles. 

We are continuing to iterate based on your feedback to ensure the Service Portal is tailored to your needs. We have developed materials to assist you with this change, please review the following for help navigating the new portal:

Thank you for your patience and support while we navigate this change together so that we can deliver the best service possible. 

Categories: Computer and Device Support Software Training |

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