Tools & Services
Browse tools, software and programs that have been vetted by our security and compliance team and are supported by our service desk.
Call Center
Category: OIT - Categories Phones Audience: Faculty Staff
This service request is to design and implement Call Center/ACD Services to support advanced Call Enabled Business Processes (CEBP).
Setup Call Center
The Access team and/or the Customer Service Representative will consult with the customer requesting a new Call Center/ACD service or will enhance an existing ACD/Call Center Service. The Call Center/ACD Services allows a business unit to utilize a call menu to inform customers and solicit caller input in order to route calls to targeted destinations based on that caller’s input. The target is usually a “live” agent although other destinations may be chosen.
*Need to be on VPN or campus network to access request form.
*Need to be on VPN or campus network to access request form.
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Sed venenatis nibh ex, faucibus facilisis nisl euismod vel. Sed blandit aliquam nibh rhoncus malesuada.
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[tab 2 content - click edit to update]
Another H2 here, starting a new main section.
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Go ahead and click this
This is just an H3 to start a subsection.
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Let's get something started here
- List item one is a good one.
- List item two can be even better than the first.
- Definitely don't click on list item three.
- Or maybe you should.