Instructor-Led Training

(4 contact hours)

Course Description /Content

This interactive course guides you in removing the distractions of the day-to-day tasks in your day job and being able to focus on ‘Wildly Important Goals' and execute these excellently. This course helps managers move from strategy to execution.

The objective of the 4DX process is to teach leaders how to help their teams execute on their highest priorities in the midst of the whirlwind of the day-to-day. We find that by not just teaching 4DX to leaders, but teaching them to teach and implement the process with their teams, they “own the process” at a deeper level and the results are often groundbreaking.

Upon completion, you will be able to:

• Clearly identify goals and priorities
• Identify and organize individual actions
• Track actions and achievement
• Apply simple processes that highlight successes, analyze failures, and course-corrects as necessary

Who Should Attend

• Supervisors/managers and employees that are responsible for setting department goals

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course.
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for 4 Disciplines. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(2 contact hours)

Course Description /Content

Moving from an individual contributor (the doer) to a lead/management position is more than a step up the ladder, but a jump to an entirely new ladder in terms of skills, motivations, perspectives, responsibilities, and impact to the organization. This seminar helps you to identify key skills for communicating to others in your new role.

Upon completion, you will be able to:

• Recognize the skills needed to transition from an individual contributor to a person leading others
• Identify common mistakes made by new leaders
• Describe the role communication plays – both verbal and non-verbal
• Identify the importance of email communication and common guidelines for writing effective emails

Who Should Attend

• Individuals who have recently taken on the position of leading others or those individuals preparing for a lead role in the near future.

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this seminar
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Communicating as a Leader. You will be directed to the portal.

Cost

• There is no cost to attend this seminar.

(3 contact hours)

Course Description /Content

This interactive course helps individuals understand the five modes of conflict resolution and your preferred mode for handling most conflict. During this course we will explore the benefits, costs and what it looks like when you over or under use each style.

 

Upon completion, you will be able to:

• Define what conflict is and is not
• Identify your conflict style(s)
• Recognize the conflict styles of others
• Assess conflict situations

Who Should Attend

• Anyone who supervises/manages Classified Staff, University Staff, and/or Faculty.
• Classified Staff, University Staff, and Faculty

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course.
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Conflict Resolution Styles - Using the TKI. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(1.5 contact hours)

About this Live Course

Feedback is a critical driver of professional growth, strong relationships, and team performance.

This interactive session shifts the perception of feedback from a source of fear or defensiveness to a tool for shared learning and success.

Participants will explore common barriers to giving and receiving feedback, practice structured frameworks such as SBI (Situation–Behavior–Impact), COIN (Context–Observation–Impact–Next Steps), and Radical Candor, and learn strategies to receive feedback with clarity and resilience.

Through group discussions, role-play, and reflection, participants will leave with practical tools to build a feedback culture rooted in trust, compassion, and accountability.

How to Register

• Register for Employee Leave Informational Session in Percipio.

Cost

• There is no cost to attend this course.

(12 contact hours)

Course Description /Content

This 12-contact hour training teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. It uses video, group discussions, skill practice, and real-life application to make the course both entertaining and engaging. Attendees will have the opportunity to gain a refresher on the Crucial Conversations techniques and how Crucial Accountability builds upon them.

Upon completion, you will be able to:

• Discuss expectations in a way that yields two-way accountability and allows further progress to be made
• Apply skills that leads to faster problem-solving, decision-making, and conflict resolution
• Apply skills to improve relationships & productivity

Who Should Attend

• Supervisors/managers at the University

Course Prerequisites /Pre-Work

• Pre-Requisites: Crucial Conversations
• Pre-Work: There will be 10 - 15 minutes of pre-work to complete prior to each scheduled session. Details sent prior to session.

How to Register

• Register for Crucial Accountability. You will be directed to the portal.

Cost

• In-Person: $200 – covers course materials and lunch for all day sessions
• Please note that your registration is not confirmed until we have received a speedtype for charges. Once registered via SkillSoft, please email your speedtype to [email protected]

(16 contact hours)

Course Description /Content

This 16-contact hour course teaches skills for communicating when stakes are high, opinions vary, and emotions run strong. Based on the national best-selling book Crucial Conversations: Tools for Talking when the Stakes are High, the Crucial Conversations course teaches participants to speak persuasively, not abrasively; foster teamwork and better decision- making; build acceptance rather than resistance; and resolve individual and group disagreements.

Upon completion, you will be able to:

• Make high-quality decisions, and act on those decisions with unity and commitment
• Manage difficult situations such as:
  
  • People who cannot resolve conflicts or come to an agreement
  • People who withhold feedback and important information from management
  • Environments that seem emotional and political

Who Should Attend

• Employees at all levels of the University
• Supervisors/managers will find the course to be particularly relevant to their work

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: There will be 10 - 15 minutes of pre-work to complete prior to each scheduled session. Details sent prior to session.

How to Register

• Register for Crucial Conversations. You will be directed to the portal.

Cost

• In-Person: $300 – covers course materials and lunch for all day sessions
• In-Person: $250 (when no lunch is provided)
• Online: $250 – covers virtual course materials
• Please note that your registration is not confirmed until we have received a speedtype for charges. Once registered via SkillSoft, please email your speedtype to [email protected]

(3 contact hours)

Course Description /Content

The DISC Leadership Assessment identifies your natural leadership strengths and development areas. Confident leaders are self-aware of how they prefer to lead and how others perceive their leadership style to make necessary adjustments to be more effective. This course provides you with candid feedback and a road map to make decisions on how to adjust attitudes and behaviors to be more successful with your personal interactions.

This interactive course will provide Information on leadership styles associated with the four DISC styles, how to identify the styles of your employees and how to adjust your style to be a more effective and successful leader.

Upon completion, you will be able to:

• Describe the DISC styles
• Identify your leadership style
• Identify the DISC style of your staff
• Adjust your style to be a more effective leader

Who Should Attend

• University staff and faculty that supervise one or more individuals

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: There will be 10 - 20 minutes of pre-work. Details sent prior to session.

How to Register

• Register for DISC - Leadership Styles . You will be directed to the portal.

Cost

• There is no cost to attend this course.

(1 contact hour)

Course Description /Content

These informational sessions are designed to assist managers, supervisors, HR Business Partners, Payroll Liaisons, and Administrators, in navigating the complexity of employee leave.

This 1-hour session will involve a 30-minute presentation related to employee leave including sick leave, Family Medical Leave (FML), Parental Leave, and when to refer employees to other processes.

The second half of the session will be more “workshop” style to be used for discussion and question-and-answer. This session is intended to further discussions from, “Working with Employees with Heath Conditions”, and to foster conversations about the workplace/current issues you might face.

These are highly interactive and dynamic sessions so please bring questions or scenarios you would like to discuss!

 

Upon completion, you will be able to:

• Identify the basics of sick leave, FML, parental leave, and when to seek additional assistance

Who Should Attend

• Supervisors/managers, administrators, and HR/payroll liaisons

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course. Employees are encouraged to also attend  “Working with Employees with Health Conditions”
• Pre-Work: If applicable, please bring questions or scenarios you would like to discuss

How to Register

• Register for Employee Leave Informational Session in Percipio. Note: these sessions are not managed through the Employee Portal. 

Cost

• There is no cost to attend this course.

(7 contact hours)

Course Description /Content

Effective leadership is the key to unlocking team success. This course provides leaders with the insights, skills, and tools needed to guide their teams toward high performance. Participants will explore essential leadership practices, including fostering collaboration, motivating team members, and navigating challenges with confidence. Whether you are refining your leadership approach or seeking practical strategies to elevate your team’s performance, this interactive course offers relevant guidance for creating a cohesive and successful team.

 

Who Should Attend

• Anyone who supervises/manages Classified Staff, University Staff, and/or Faculty

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course

How to Register

• Register for Essential Leadership Practices. You will be directed to the portal.

Cost

• There is no cost for this course.

(3 contact hours)

Course Description /Content

Today’s knowledge workers have quietly slipped into the role of the unofficial project manager. Stakeholders, scope creep, no formal training, and a lack of process all combine to raise the probability of project failure costing organizations time, money, and employee morale.

Project management isn’t just about managing logistics and hoping the project team is ready to play to win. The skills of “informal authority” are more important than ever before, so team members are inspired to contribute to project success! This engaging course will help provide the mindset, skillset, and toolset to participants that will consistently deliver successful projects to completion.

Who Should Attend

• Employees at all levels of the University that are responsible for project implementation and success
• Supervisors/managers will find the course to be particularly relevant to their work

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course.

How to Register

• Register for Essential Skills for the Unofficial Project Manager. You will be directed to the portal.

Cost

• There is no cost for this course.

(2 contact hours)

Course Description /Content

This interactive training course explores FranklinCovey’s First Wave of Trust – Self-Trust.  During this course, you will explore the 4-Cores of Credibility and how they affect Self-Trust.

Upon completion, you will be able to:

• Identify the cost of trust (trust taxes and dividends)
• Explain the 4-Cores of Credibility
• Identify your strengths as it relates to the 4-Cores of Credibility
• Develop a plan to include the 4-Cores of Credibility when building or enhancing relationships

Who Should Attend

• Individuals at all levels of the University who would benefit from having a deeper understanding the importance of self-trust both personally and professionally

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Establishing Self-Trust. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(2 contact hours)

Course Description /Content

This interactive training course explores FranklinCovey’s Second Wave of Trust – Relationship-Trust.  During this course, you will explore the 13 High Trust Behaviors, extending trust, and restoring trust.

Upon completion, you will be able to:

• Identify the 13 High Trust Behaviors, their opposites and counterfeit behaviors
• Recognize the importance of extending trust
• Determine when and how trust can be restored
• Develop a plan to develop the 13 High Trust Behaviors

Who Should Attend

• Individuals at all levels of the University who would benefit from having a deeper understanding the importance of relationship-trust both personally and professionally

Course Prerequisites /Pre-Work

• Pre-Requisites: You must have attended “Establishing Self-Trust”
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Establishing Relationship Trust. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(3.5 contact hours)

Course Description /Content

An important factor toward increasing team achievement is for team members to identify and accommodate to the different behavioral styles and motivators of their co-workers. DISC participants learn four primary behavior types, become aware of differing communication styles, and how to influence better communication outcomes by accommodating the style of a co-worker(s).

Upon completion, you will be able to:

• Recognize how people are different
• Develop self-awareness
• Identify the styles of others
• Adapt your behavior based on the other person’s style

Who Should Attend

• Employees at all levels of the University 

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: There will be 10 - 20 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Extended DISC. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(2 contact hours)

Course Description /Content

Individuals are incredibly unique and respond very differently to stress and pressure. We are continually in situations where we deal with people, deadlines, changes, and emotions. The four DISC styles perceive, show, and respond to stress very differently. During this session, we will discuss the theory behind stress, the causes and signs of stress in the four styles and provide recommendations to better cope. By becoming more self-aware of how our DISC styles operate in challenging situations, we develop skills to control our stress.

Upon completion, you will be able to:

• Identify the theory behind stress
• Discuss how stress affects the body and mind
• Recognize the primary causes of stress and signs of stress in the 4 DISC styles
• Recognize how your "Stress and Time Management" reinforcement report can better help you to cope and manage stress based on your primary DISC style

Who Should Attend

• Individuals who have previously taken the DISC assessment and attended an Extended DISC course

Course Prerequisites /Pre-Work

• Pre-Requisites:
  • You must have completed Extended DISC;
  • You must have previously taken the online Extended DISC Assessment
• Pre-Work: There will be 10 - 20 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Extended DISC and Managing Stress. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(2 contact hours)

About this Live Course

This interactive training empowers hiring managers and HR professionals to deliver a high-quality candidate experience from job posting through onboarding.

In today’s competitive market, candidate care is directly tied to customer experience and employer brand. You’ll learn the business case for thoughtful candidate interactions, including how they boost offer acceptance rates and attract top talent.

Using real CU Anschutz recruitment data, we’ll explore trends and opportunities for improvement. The course highlights best practices across the hiring lifecycle—job postings, communication, interviews, salary discussions, and onboarding.

Participants will also gain access to practical tools, templates, and guides to streamline their hiring process.

How to Register

Register for Hiring and Candidate Care Session in Percipio.

Cost

There is no cost to attend this course.

(3 contact hours)

Course Description /Content

True leadership goes beyond managing tasks—it’s about building trust, inspiring others, and empowering teams to reach their full potential.

This course helps leaders make the critical shift from control to influence, fostering a culture of trust and motivation. By embracing a mindset of empowerment and inspiration, participants will learn how to unlock their team’s greatness, encouraging personal growth and peak performance.

This interactive experience offers actionable strategies for leaders at all levels to cultivate trust and lead with purpose.

 

Who Should Attend

• Anyone who supervises/manages Classified Staff, University Staff, and/or Faculty

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course

How to Register

• Register for Lead with Trust. You will be directed to the portal.

Cost

• There is no cost for this course.

(3 contact hours)

Course Description /Content

Your role as a manager is essential and challenging. The best way to lead confidently and lead well is to lead with your strengths. Your distinct Clifton Strengths Profile sets you apart from every other manager. This new report outlines the most powerful of your dominant 10 strengths. In this interactive class, you will discover practical ways to apply your strengths in your day-to-day routine with your team and how to use your strengths to become a better manager.

Upon completion, you will be able to:

• Describe the strengths-based theory concept
• Describe the strengths development principles
• Recognize your strengths as a leader
• Describe the strengths team model
• Identify the four domains of team strengths
• Apply your themes in a leadership role to achieve team success

Who Should Attend

• Anyone who supervises/manages Classified Staff, University Staff, and/or Faculty

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Lead with Your Strengths. You will be directed to the portal.

Cost

• The cost for this course is $49.99 for the Manager Report from Gallup.

(2 contact hours)

About this Live Course

Every process has opportunities for improvement, but without a clear framework, inefficiencies can go unnoticed.

This interactive two-hour course introduces participants to the Lean philosophy and the concept of the 9 wastes; common areas where time, effort, and resources are lost.

Through real-world examples and exercises, participants will learn to spot waste in their own work, discuss practical strategies to reduce it, and apply Lean tools that lead to more efficient, effective, and value-driven processes.

How to Register

• Register for Lean Foundations Session in Percipio.

Cost

• There is no cost to attend this course.

(2 contact hours)

About this Live Course

In today’s fast-paced and sometimes unpredictable work environment mindset matters more than ever.

This session dives into the power of positivity and gratitude, drawing from research in psychology and workplace performance.

Participants will explore the difference between fixed and growth mindsets, understand how neuroplasticity supports resilience, and learn how gratitude can enhance well-being.

Through discussions and hands-on exercises, you’ll leave with actionable strategies to foster a more optimistic, growth-oriented outlook at work.

How to Register

• Register for Optimism at Work Session in Percipio.

Cost

• There is no cost to attend this course.

Course Description / Content

People who struggle with imposter syndrome believe that they are undeserving of their achievements and the high esteem in which they are generally held by peers and colleagues. They feel that they aren’t as competent or intelligent as others might think and that people will eventually discover the truth about them. Those with imposter syndrome  are often well accomplished, having numerous academic degrees and various achievements under their belt.

In this course you will learn about the different types of imposter syndrome and constructive ways to overcome this negative thought cycle. You will learn to identify causes of imposter syndrome, look at the impact imposter syndrome has on job performance, and gain insight into the role of the learning process. You will learn strategies to overcome imposter syndrome while also identifying ways to support others who may be struggling.

Upon completion, you will be able to:

• Identify causes of imposter syndrome
• Analyze impact on job performance
• Identify ways to support others​

Who Should Attend

• University staff and faculty

Course Pre-requisites / Pre-work

• Pre-Requisites: None
• Pre-Work: There will be 15 – 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Overcoming Imposter Syndrome. You will be directed to the portal.

Cost

• None

(3.5 contact hours)

Course Description /Content

This course is designed to provide a foundation for supervisors/managers in the performance management of Classified Staff and University Staff.

Upon completion, you will be able to:

• Identify the performance management cycle for Classified and University Staff
• Address the importance of performance planning and evaluations
• Discuss best approaches to provide feedback during coaching and evaluation meetings
• Identify resources to assist in performance management 

Who Should Attend

• Mandatory for all supervisors/managers who manage Classified Staff
• Recommended for all supervisors/managers who are responsible for conducting performance evaluations

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

How to Register

• Register for Performance Management. You will be directed to the portal.

Cost

• There is no cost to attend this course

SkillSoft

• This course is also offered as an online format in Percipio. Open Percipio training.

(6 - 7 contact hours)

Course Description /Content

Today’s knowledge workers have quietly slipped into the role of the unofficial project manager. Stakeholders, scope creep, no formal training, and a lack of process all combine to raise the probability of project failure costing organizations time, money, and employee morale.

Project management isn’t just about managing logistics and hoping the project team is ready to play to win. The skills of “informal authority” are more important than ever before, so team members are inspired to contribute to project success! This engaging one-day course will help provide the mindset, skillset, and toolset to participants that will consistently deliver successful projects to completion.

Upon completion, you will be able to:

• Recognize that consistent project success depends on processes and people
• Identify project stakeholders, establish clear and measurable project outcomes, and create a well-defined project scope statement
• Create a realistic and well defined project schedule
• Manage team members' accountability to project plans
• Create a clear communication plan around the project that includes regular project status reports and project changes
• Recognize and reward the contributions of project team members

Who Should Attend

• Employees at all levels of the University that are responsible for project implementation and success
• Supervisors/managers will find the course to be particularly relevant to their work

Course Prerequisites /Pre-Work

Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Project Management Essentials. You will be directed to the portal.

Cost

• In-Person: $170 – covers course materials, All Access Pass, and lunch for all-day sessions.
• Please note that your registration is not confirmed until we have received a speedtype for charges. Once registered via SkillSoft, please email your speedtype to [email protected]

(2 contact hours)

Course Description /Content

Are you eager to stay ahead in the dynamic job market and attract top-tier talent? Look no further!

In this session, we will:

• Examine the latest job market trends and equip you with the insights to navigate recruitment challenges successfully.
• Learn the art of crafting compelling job advertisements that attract the perfect candidates.
• Discover the power of inclusive recruiting practices and candidate care, ensuring a diverse and welcoming work environment at CU Anschutz.

From start to finish, our experienced recruiters will guide you through the main phases of University Staff hiring. By the end of this course, you'll be equipped with the knowledge and skills to secure the best talent for your department. Don't miss this opportunity! 

Upon completion, the learner will be able to:

• Understand and discuss current job market trends and how they impact recruitment
• Write an effective job advertisement
• Learn and apply inclusive recruiting practices – candidate care
• Understand and describe the main phases in university staff hiring

Who Should Attend

• HR Business Partners
  

Course Prerequisites / Pre-work

• Pre-Requisites: None
• Pre-Work: None

How to Register

• Register for Talent Acquisition Best Practices & Processes. You will be directed to the portal.

Cost

• None
  

(5 contact hours)

Course Description /Content

In today’s fast-paced world, constant demands on our time like emails, meetings, and notifications can overwhelm even the most organized individual, leading to feelings of busyness without real accomplishment. This course offers a proactive approach to managing the daily influx of distractions. Participants will develop essential skills to prioritize effectively, sharpen their focus, and achieve meaningful results both at work and in life. Through practical strategies and engaging activities, you’ll learn how to cut through the noise and concentrate on what truly matters.

Who Should Attend

• Supervisors, managers, and employees that are responsible for setting department goals

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course.

How to Register

• Register for The Path to Exceptional Productivity. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(2 contact hours)

Course Description /Content

In this course we will dive deep into job interviews. We will share best practices, tips & tricks, do’s & don’ts, and real-world examples to help you best prepare for your next job interview at CU. Topics will include: common interview practices at CU, networking & communication, typical interview questions, differences between phone/virtual/in-person interviews, handling acceptance or rejection, and more. 

Group discussion and interactive exercises are woven throughout to personalize the material and advice provided. Our instructors are long time recruitment processionals with extensive experience both at CU and outside organizations of various types. YOU’RE HIRED!

Upon completion, you will be able to:

• Identify the most common phases of interviewing at CU
• Identify practices to help you best prepare for your next interview
• Demonstrate how to best present yourself and thrive in any interview format

Who Should Attend

• All levels of staff and faculty interested in improving their interview skills

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for this course,

How to Register

• Register for Tips for Interviewing at CU. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(2 contact hours)

Course Description /Content

In this course, we will discuss the art of writing resumes and cover letters with specific focus on internal applications at CU. Our talent acquisition experts will be sharing best practices based on their experience and knowledge of these materials. In this session, our team will: share examples of do’s and don’ts, provide examples of strong resumes/cover letters, discuss how to tailor a resume/cover letter to the job description, and offer interactive opportunities for more specific feedback and questions. Our goal is to provide you with the tools and knowledge to write resumes/cover letters that stand out in the application process. YOU’RE HIRED!

Upon completion, you will be able to:

• Identify the critical sections of a job posting and the process of finding and applying to open positions as a current CU employee
• Write strong cover letters and resumes that will help get you noticed and assist in your career development
  
• Recognize how to maximize the effectiveness of application materials by tailoring to the specific needs of any position.
• Identify common applicant mistakes and reasons for rejection at various stages

Who Should Attend

• All levels of staff and faculty interested in improving their resume and cover letters

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for this course,

How to Register

• Register for Tips for Resumes at CU. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(3.5 contact hours)

Course Description /Content

Developing emotional intelligence is a life-long journey. It is important to develop because it separates those who know themselves well and take personal responsibility for their actions from those who lack self-awareness and repeat the same mistakes. In the workplace, it is important to develop because it separates those who build rapport, have influence, and collaborate effectively with others from those who are demanding, lack empathy, and are therefore difficult to work with.

This interactive course will provide a foundation for understanding the concepts of emotional intelligence, emotional triggers, and how our thoughts and behaviors can influence how we manage our emotions.

Upon completion, you will be able to:

• Define emotional intelligence
• Identify the three parts of the brain that trigger responses
• Describe the difference between the automatic and reflective system brain
• Describe the four quadrants of emotional intelligence and 18 competencies
• Describe the Johari Window
• Recognize how self-awareness + self-management leads to agile thinking
• Describe the emotions, thoughts, and behaviors holistic model and behavioral principles

Who Should Attend

• University staff and faculty

Course Prerequisites /Pre-Work

• Pre-Requisites: There are no pre-requisites to attend this course.
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Understanding Emotional Intelligence. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(2 contact hours)

Course Description /Content

In this interactive course, participants will dive into the complexities of the job evaluation process.

The session will cover essential aspects of job evaluation such as job families, subfunctions, and Unique Comp Codes (UCCs).

We will discuss the purpose and power of an effective job description and learn best practices directly from experienced recruiters.

By the end of the session, individuals will be equipped with the knowledge and insights to create captivating job descriptions for University Staff positions.

Don't miss this opportunity to master the art of classification!  

Upon completion, you will be able to:

• Identify the job evaluation process – job families, subfunctions and UCCs
• Recognize the purpose and structure of a job description
• Identify best practices for writing an effective job description with recruiter insight
  

Who Should Attend

• HR Business Partners
  

Course Prerequisites / Pre-work

• Pre-Requisites: None
• Pre-Work: None
  

How to Register

• Register for Understanding the Classification Process & Writing Effective Job Descriptions. You will be directed to the portal.

Cost

• None

(2 contact hours)

Course Description /Content

The course is designed to assist managers and supervisors to successfully navigate the challenges of implementing a variety of relevant policies and procedures as they relate to an employee who may be experiencing a medical condition(s). In this two-hour course, we will address the needs of employees, as well as the concerns of supervisors, managers and unit leaders, when sick leave, Family Medical Leave (FML), Parental Leave, and reasonable accommodations under the Americans with Disabilities Act (ADA) are requested or required.

Upon completion, you will be able to:

• Identify the basics of sick leave, FML, parental leave, and ADA

Who Should Attend

• Supervisors/managers, administrators, and HR/payroll liaisons

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: No pre-work for attending this course

How to Register

• Register for Working with Employees with Health Conditions. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(3 contact hours)

Course Description /Content

This interactive course helps individuals understand the difference between hard (technical) and soft (social/interpersonal) skills and how to effectively develop SMART performance goals for each.  Individuals are asked to bring two performance goals they are looking to incorporate into their annual performance review as the final exercise will help you to develop these goals.

Upon completion, you will be able to:

• Identify the difference between “hard” and “soft” skills
• Describe the components of a SMART goal
• Develop SMART goals for both “hard” and “soft” skills
• Recognize the importance of developing an action plan and training goal program

Who Should Attend

• Anyone who supervises/manages Classified Staff, University Staff, and/or Faculty
• Classified Staff, University Staff, and Faculty needing assistance in developing performance goals

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: Bring to class 2 goals you would like to develop into SMART goals

How to Register

• Register for Writing SMART Performance Goals. You will be directed to the portal.

Cost

• There is no cost to attend this course.

SkillSoft Course

• This course is also offered as an online format in Percipio. Open Percipio training.

If you enroll in the CI Learning Program in Percipio, you will be able to print a Continuous Improvement Foundations Certificate once you complete all 3 courses.

3 Courses In Certificate Program:

• Fundamentals of Continuous Improvement Methodology and Culture
• Introduction to Continuous Improvement Tools for Application
• Continuous Improvement: Understanding Current State

After Completion, Instructions for Printing the Certificate:

Review the FAQ from System Office for Percipio Help, Taking Courses:

How do I view or print a certificate of completion for a course I completed in Percipio?

(2 contact hours)

Course Description /Content

The focus of continuous improvement is to increase efficiency across campus so that we can better serve our students, improve workplace satisfaction and be agile as we face the current and future challenges of higher education.  This course is designed to provide a foundational understanding of continuous improvement culture and mindset and how those concepts can be applied to our daily work.

Upon completion, you will be able to:

• Describe the fundamental concepts of process improvement methodology and characteristics of a Lean culture
• Identify continuous improvement in higher ed

Who Should Attend

• Any staff or faculty wanting to learn more about continuous improvement or looking to implement continuous improvement within their department.

Course Prerequisites /Pre-Work

• Pre-Requisites: There are no pre-requisites to attend this course.
• Pre-Work: There will be 5 - 15 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Fundamentals of Continuous Improvement Methodology and Culture. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(3 contact hours)

Course Description /Content

Building on the fundamentals course, this course will focus on learning tools that apply the continuous improvement framework to problem-solving. We will utilize the Plan-Do-Check-Act framework and introduce other tools that can be applied immediately in your workplace.

Upon completion, you will be able to:

• Identify waste and value-added steps in your work
• Apply Lean thinking tools for problem-solving

Who Should Attend

• Any staff or faculty wanting to learn more about continuous improvement or looking to implement continuous improvement within their department.

Course Prerequisites /Pre-Work

• Pre-Requisites: Fundamentals of Continuous Improvement Methodology and Culture or equivalent fundamentals/introductory training of continuous improvement.
• Pre-Work: There will be 5 - 15 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Introduction to Continuous Improvement Tools for Application. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(3 contact hours)

Course Description /Content

In order to solve complex problems and develop solutions, we first need a clear picture and understanding of what the issue is.  This course will focus on how to capture the current state in service of understanding project scope and set the path towards building impactful solutions.

Upon completion, you will be able to:

• Apply tools for project scoping and visualizing current state

Who Should Attend

• Any staff or faculty wanting to learn more about continuous improvement or looking to implement continuous improvement within their department.

Course Prerequisites /Pre-Work

• Pre-Requisites: Fundamentals of Continuous Improvement Methodology and Culture or equivalent fundamentals/introductory training of continuous improvement.
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Continuous Improvement: Understanding Current State. You will be directed to the portal.

Cost

• There is no cost to attend this course.

We request that you withdraw from a training session as soon as you know you are unable to attend. This allows someone from the waitlist to be enrolled in the session and gives facilitators time to prepare.

Once a session is closed for self-enrollments in Percipio, you will be unable to withdraw yourself and we ask that you email [email protected] instead.

Our Instructor-Led Training Access Guide (PDF) (see Resources section on this page) instructs on how to manage self-enrollments in Percipio, including withdrawing.

Learning and Development will confirm your attendance and speedtype 3 to 5 weeks prior to the session via email.

• If you do not confirm, you will be withdrawn from the session.
• If you confirm attendance, the speedtype provided will now be charged for the course and materials ordered.

After the confirmation, there is no option for a refund.

If you need to cancel your registration after you’ve confirmed but prior to receiving the materials:

• We will issue a credit for that course.
• The credit may be applied towards a registration for a future session of that course, redeemable by you or someone else in your department using the same speedtype.
• This credit will remain active for a year.

If you need to cancel your registration after you’ve confirmed and have received the materials:

• We will issue a credit for only you.
• You must then register for a future session of that course within a year.

If you are a no show:

• Neither you nor your department will be issued a credit.
• If the course has materials that are distributed during class, you will not be entitled to receive the materials.
• To avoid this, please notify us prior to the class start date that you are unable to attend.

To apply the credit, you or your colleague that has enrolled in the future session must immediately notify [email protected].