Office of Academic Resources
Fostering Fairness, Dialogue, and Support Across Campus
What does the Office of Academic Resources Do
The Office of Academic Resources is dedicated to fostering a respectful, fair, and supportive environment for all members of the CU Anschutz Medical Campus. We offer tools, services, and guidance to help individuals navigate complex challenges, strengthen communication, and resolve conflict with confidence and care.
Our office serves as a strategic hub that supports academic and workplace experience—promoting professional development, fairness, and community trust across campus.
What We Offer
Whether you're navigating a challenging workplace dynamic, looking for conflict resolution support, coaching, mediation, or interested in greater community engagement, our services are available to all:
- Faculty, Staff, Students
We provide a safe, informal, and voluntary space for all individuals seeking to understand options, address challenges, and develop solutions.
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Ombuds Office
A confidential, independent space to explore concerns, resolve conflict, and receive guidance on complex situations.
Services include: Conflict navigation support, Organizational climate feedback, Referrals to appropriate resources, Systemic trend identification for leadership.
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Office of Adaptable Resolutions
A collaborative and compassionate resource for informal and early conflict resolution.
Services include: Restorative Justice Facilitation, ICF Accredited Professional Coaching, Mediation and Facilitated dialogue, Community-Building Processes, Conflict De-escalation Training, Preventative Consultation, and Outreach.
Is This Right for Me
If you’re facing a challenging situation, unsure how to approach a difficult conversation, or simply need a safe, confidential place to talk things through.
Our offices are here to support you.
Whether you're a:
- Student navigating academic pressures
- A staff member experiencing workplace tension
- A faculty member seeking guidance
- Or to speak to an Accredited Coaching Professional or want coaching
We offer informal and impartial services designed to help you find clarity and resolution.
How do these offices compare to other services on campus?
| Office | Focus | Process |
|---|---|---|
| Office of Equity | Policy compliance | Formal investigation |
| Ombuds Office | Informal conflict navigation | Confidential listening, guidance, and referrals |
| Office of Adaptable Resolutions | Collaborative conflict resolution | Mediation, coaching, facilitated dialogue |
Leadership You Can Trust
Under the leadership of Dr. Nelia Viveiros, the Associate Vice Chancellor for Academic Resources, the Ombuds Office and Office of Adaptable Resolutions provide critical services to students, faculty, and staff at CU Anschutz. These offices promote respectful communication, early resolution, and a healthier campus environment.
With over 20 years of experience in higher education—and a deep background in mediation, coaching, and community engagement and facilitated dialogue—Dr. Viveiros ensures that both offices uphold principles of neutrality, inclusivity, and trust. Her leadership supports a proactive approach to conflict and communication challenges across the university.