In April 2026, the current service system, Cherwell, is being transitioned to a new service management platform called TeamDynamix (TDX). Information Strategy and Services (ISS) and the Denver Office of Information Technology (OIT) have partnered with TDX to reimagine our service management platform for a better user experience and improve how customers experience IT services — not just how requests are submitted. 

What is changing:

• The current ticketing system and service catalog will be replaced with a central user-centered platform.  
  
• The new Service Portal will serve as a single point of entry for all ISS services and tools to get what you need all in one place. 
  
• A consistent, transparent, and customer-centered service experience.
  
• Clear response and fulfillment times.  
  
• A new look with improved organization and searchability.  
  
• All links on our OIT, ISIC, and ISS websites will be redirected from the current platform to our new portal by May 1, 2026.

What is not changing:

• All active tickets will remain open and will be transferred to the new system. You will NOT lose progress with any assistance or help you are currently getting. 
  
• We are still offering the same services and tools as before; they will now be easier to find and request. 
  

ISS will continue to make improvements after launch based on your helpful feedback. Learn more about this project on our website and please contact the Service Desk if you have any questions. 

In April 2026, the current service system, Cherwell, is being transitioned to a new service management platform called TeamDynamix (TDX). Information Strategy and Services (ISS) and the Denver Office of Information Technology (OIT) have partnered with TDX to reimagine our service management platform for a better user experience and improve how customers experience IT services — not just how requests are submitted. 

What is changing:

• The current ticketing system and service catalog will be replaced with a central user-centered platform.  
  
• The new Service Portal will serve as a single point of entry for all ISS services and tools to get what you need all in one place. 
  
• A consistent, transparent, and customer-centered service experience.
  
• Clear response and fulfillment times.  
  
• A new look with improved organization and searchability.  
  
• All links on our OIT, ISIC, and ISS websites will be redirected from the current platform to our new portal by May 1, 2026.

What is not changing:

• All active tickets will remain open and will be transferred to the new system. You will NOT lose progress with any assistance or help you are currently getting. 
  
• We are still offering the same services and tools as before; they will now be easier to find and request. 
  

ISS will continue to make improvements after launch based on your helpful feedback. Learn more about this project on our website and please contact the Service Desk if you have any questions.