Learning & Development Course Catalog

This interactive course guides you in removing the distractions of the day-to-day tasks in your day job and being able to focus on ‘Wildly Important Goals' and execute these excellently. This course helps managers move from strategy to execution.

The objective of the 4DX process is to teach leaders how to help their teams execute on their highest priorities in the midst of the whirlwind of the day-to-day. We find that by not just teaching 4DX to leaders, but teaching them to teach and implement the process with their teams, they “own the process” at a deeper level and the results are often groundbreaking.

Course Objectives

• Overview of the 4 Disciplines
• Explore the Foundational Concepts of Execution
• Practice creating our own WIGs, Sub-WIGs, Lead/Lag Measures & a Compelling Scoreboard
• Create a Plan for Getting Started

Who Should Attend

Supervisors/managers and employees that are responsible for setting department goals

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course.
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

Cost

There is no cost to attend this course.

This workshop utilizes the concepts from the book “The 5 Languages of Appreciation in the Workplace – Empowering Organizations by Encouraging People” to understand the impact communicating authentic appreciation can have on an individual, team and organization.

Course Objectives

• Understand the impact appreciation has on individuals, teams, and organizations
• Describe the difference between recognition and appreciation
• Identify their primary appreciation language
• Understand potential blind spots to your least valued language
• Identify ways to show appreciation in a remote/hybrid environment

Who Should Attend

University Staff and Faculty

Course Prerequisites /Pre-Work

• Pre-Requisites: None
• Pre-Work: 15 - 30 minutes of pre-work. Details sent prior to session.

Cost

There is no cost to attend.

Do you struggle with how to confidently and concisely articulate your accomplishments? Well, you are not alone. When it comes time to share our accomplishments during our annual performance review or during progress checkins with our supervisors we may struggle with what to write or say. This workshop will provide tips on how to do both and provide a framework for developing an action plan for creating a successful written summary of your accomplishments.

Course Objectives

• Understand the impact appreciation has on individuals, teams, and organizations
• Describe the difference between recognition and appreciation
• Identify their primary appreciation language
• Understand potential blind spots to your least valued language
• Identify ways to show appreciation in a remote/hybrid environment

Who Should Attend

University Staff and Faculty

Course Prerequisites /Pre-Work

• Pre-Requisites: None
• Pre-Work: None

Cost

There is no cost to attend.

(2 contact hours)

Course Description /Content

Moving from an individual contributor (the doer) to a lead/management position is more than a step up the ladder, but a jump to an entirely new ladder in terms of skills, motivations, perspectives, responsibilities, and impact to the organization. This seminar helps you to identify key skills for communicating to others in your new role.

Upon completion, you will be able to:

• Recognize the skills needed to transition from an individual contributor to a person leading others
• Identify common mistakes made by new leaders
• Describe the role communication plays – both verbal and non-verbal
• Identify the importance of email communication and common guidelines for writing effective emails

Who Should Attend

• Individuals who have recently taken on the position of leading others or those individuals preparing for a lead role in the near future.

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this seminar
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Communicating as a Leader. You will be directed to the portal.

Cost

• There is no cost to attend this seminar.

(3 contact hours)

Course Description /Content

This interactive course helps individuals understand the five modes of conflict resolution and your preferred mode for handling most conflict. During this course we will explore the benefits, costs and what it looks like when you over or under use each style.

Upon completion, you will be able to:

• Understand the organizational and individual cost of conflict
• Determine conflict satisfaction
• Review your conflict instrument
• Understand the conflict styles
• Understand the importance of collaboration
• Build and action plan

Who Should Attend

• Anyone who supervises/manages Classified Staff, University Staff, and/or Faculty.
• Classified Staff, University Staff, and Faculty

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course.
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Conflict Resolution Styles - Using the TKI. You will be directed to the portal.

Cost

• There is no cost to attend this course.

Have you dealt with workplace issues like team conflicts, a micromanaging boss, or organizational changes? If so, you’ve witnessed organizational drama firsthand. This not only leads to inefficiency, frustration, and waste but also carries significant personal costs.

By focusing on 3 Vital Questions—1) Where are you focusing your energy? 2) How are you connecting with others? and 3) What actions are you taking?—you can transform this drama into empowerment and enhance your organization’s effectiveness. This shift can foster a culture focused on outcomes, innovation, and service, develop proactive leaders, boost employee engagement, and drive sustainable change. Join this interactive course to learn how a shared language can cultivate a culture of empowerment.

(1.5 contact hours)

About this Live Course

Feedback is a critical driver of professional growth, strong relationships, and team performance.

This interactive session shifts the perception of feedback from a source of fear or defensiveness to a tool for shared learning and success.

Participants will explore common barriers to giving and receiving feedback, practice structured frameworks such as SBI (Situation–Behavior–Impact), COIN (Context–Observation–Impact–Next Steps), and Radical Candor, and learn strategies to receive feedback with clarity and resilience.

Through group discussions, role-play, and reflection, participants will leave with practical tools to build a feedback culture rooted in trust, compassion, and accountability.

How to Register

• Register for Employee Leave Informational Session in Percipio.

Cost

• There is no cost to attend this course.

(12 contact hours)

Course Description /Content

This 12-contact hour training teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. It uses video, group discussions, skill practice, and real-life application to make the course both entertaining and engaging. Attendees will have the opportunity to gain a refresher on the Crucial Conversations techniques and how Crucial Accountability builds upon them.

Upon completion, you will be able to:

• Discuss expectations in a way that yields two-way accountability and allows further progress to be made
• Apply skills that leads to faster problem-solving, decision-making, and conflict resolution
• Apply skills to improve relationships & productivity

Who Should Attend

• Supervisors/managers at the University

Course Prerequisites /Pre-Work

• Pre-Requisites: Crucial Conversations
• Pre-Work: There will be 10 - 15 minutes of pre-work to complete prior to each scheduled session. Details sent prior to session.

How to Register

• Register for Crucial Accountability. You will be directed to the portal.

Cost

• In-Person: $200 – covers course materials and lunch for all day sessions
• Please note that your registration is not confirmed until we have received a speedtype for charges. Once registered via SkillSoft, please email your speedtype to HR Training Registration.

(16 contact hours)

Course Description /Content

This 16-contact hour course teaches skills for communicating when stakes are high, opinions vary, and emotions run strong. Based on the national best-selling book Crucial Conversations: Tools for Talking when the Stakes are High, the Crucial Conversations course teaches participants to speak persuasively, not abrasively; foster teamwork and better decision- making; build acceptance rather than resistance; and resolve individual and group disagreements.

Upon completion, you will be able to:

• Make high-quality decisions, and act on those decisions with unity and commitment
• Manage difficult situations such as:
  
  • People who cannot resolve conflicts or come to an agreement
  • People who withhold feedback and important information from management
  • Environments that seem emotional and political

Who Should Attend

• Employees at all levels of the University
• Supervisors/managers will find the course to be particularly relevant to their work

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: There will be 10 - 15 minutes of pre-work to complete prior to each scheduled session. Details sent prior to session.

How to Register

• Register for Crucial Conversations. You will be directed to the portal.

Cost

• In-Person: $300 – covers course materials and lunch for all day sessions
• In-Person: $250 (when no lunch is provided)
• Online: $250 – covers virtual course materials
• Please note that your registration is not confirmed until we have received a speedtype for charges. Once registered via SkillSoft, please email your speedtype to HR Training Registration.

(3 contact hours)

Course Description /Content

The DISC Leadership Assessment identifies your natural leadership strengths and development areas. Confident leaders are self-aware of how they prefer to lead and how others perceive their leadership style to make necessary adjustments to be more effective. This course provides you with candid feedback and a road map to make decisions on how to adjust attitudes and behaviors to be more successful with your personal interactions.

This interactive course will provide Information on leadership styles associated with the four DISC styles, how to identify the styles of your employees and how to adjust your style to be a more effective and successful leader.

Upon completion, you will be able to:

• Describe the DISC styles
• Identify your leadership style
• Identify the DISC style of your staff
• Adjust your style to be a more effective leader

Who Should Attend

• University staff and faculty that supervise one or more individuals

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: There will be 10 - 20 minutes of pre-work. Details sent prior to session.

How to Register

• Register for DISC - Leadership Styles . You will be directed to the portal.

Cost

• There is no cost to attend this course.

(1 contact hour)

Course Description /Content

These informational sessions are designed to assist managers, supervisors, HR Business Partners, Payroll Liaisons, and Administrators, in navigating the complexity of employee leave.

This 1-hour session will involve a 30-minute presentation related to employee leave including sick leave, Family Medical Leave (FML), Parental Leave, and when to refer employees to other processes.

The second half of the session will be more “workshop” style to be used for discussion and question-and-answer. This session is intended to further discussions from, “Working with Employees with Heath Conditions”, and to foster conversations about the workplace/current issues you might face.

These are highly interactive and dynamic sessions so please bring questions or scenarios you would like to discuss!

Upon completion, you will be able to:

• Identify the basics of sick leave, FML, parental leave, and when to seek additional assistance

Who Should Attend

• Supervisors/managers, administrators, and HR/payroll liaisons

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course. Employees are encouraged to also attend  “Working with Employees with Health Conditions”
• Pre-Work: If applicable, please bring questions or scenarios you would like to discuss

How to Register

• Register for Employee Leave Informational Session in Percipio. Note: these sessions are not managed through the Employee Portal. 

Cost

• There is no cost to attend this course.

(7 contact hours)

Course Description /Content

Effective leadership is the key to unlocking team success. This course provides leaders with the insights, skills, and tools needed to guide their teams toward high performance. Participants will explore essential leadership practices, including fostering collaboration, motivating team members, and navigating challenges with confidence. Whether you are refining your leadership approach or seeking practical strategies to elevate your team’s performance, this interactive course offers relevant guidance for creating a cohesive and successful team.

Who Should Attend

• Anyone who supervises/manages Classified Staff, University Staff, and/or Faculty

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course

How to Register

• Register for Essential Leadership Practices. You will be directed to the portal.

Cost

• There is no cost for this course.

(3 contact hours)

Course Description /Content

Today’s knowledge workers have quietly slipped into the role of the unofficial project manager. Stakeholders, scope creep, no formal training, and a lack of process all combine to raise the probability of project failure costing organizations time, money, and employee morale.

Project management isn’t just about managing logistics and hoping the project team is ready to play to win. The skills of “informal authority” are more important than ever before, so team members are inspired to contribute to project success! This engaging course will help provide the mindset, skillset, and toolset to participants that will consistently deliver successful projects to completion.

Who Should Attend

• Employees at all levels of the University that are responsible for project implementation and success
• Supervisors/managers will find the course to be particularly relevant to their work

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course.

How to Register

• Register for Essential Skills for the Unofficial Project Manager. You will be directed to the portal.

Cost

• There is no cost for this course.

(2 contact hours)

Course Description /Content

This interactive training course explores FranklinCovey’s Second Wave of Trust – Relationship-Trust.  During this course, you will explore the 13 High Trust Behaviors, extending trust, and restoring trust.

Upon completion, you will be able to:

• Identify the 13 High Trust Behaviors, their opposites and counterfeit behaviors
• Recognize the importance of extending trust
• Determine when and how trust can be restored
• Develop a plan to develop the 13 High Trust Behaviors

Who Should Attend

• Individuals at all levels of the University who would benefit from having a deeper understanding the importance of relationship-trust both personally and professionally

Course Prerequisites /Pre-Work

• Pre-Requisites: You must have attended “Establishing Self-Trust”
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Establishing Relationship Trust. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(2 contact hours)

Course Description /Content

This interactive training course explores FranklinCovey’s First Wave of Trust – Self-Trust.  During this course, you will explore the 4-Cores of Credibility and how they affect Self-Trust.

Upon completion, you will be able to:

• Identify the cost of trust (trust taxes and dividends)
• Explain the 4-Cores of Credibility
• Identify your strengths as it relates to the 4-Cores of Credibility
• Develop a plan to include the 4-Cores of Credibility when building or enhancing relationships

Who Should Attend

• Individuals at all levels of the University who would benefit from having a deeper understanding the importance of self-trust both personally and professionally

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: There will be 15 - 30 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Establishing Self-Trust. You will be directed to the portal.

Cost

• There is no cost to attend this course.

(3.5 contact hours)

Course Description /Content

An important factor toward increasing team achievement is for team members to identify and accommodate to the different behavioral styles and motivators of their co-workers. DISC participants learn four primary behavior types, become aware of differing communication styles, and how to influence better communication outcomes by accommodating the style of a co-worker(s).

Upon completion, you will be able to:

• Recognize how people are different
• Develop self-awareness
• Identify the styles of others
• Adapt your behavior based on the other person’s style

Who Should Attend

• Employees at all levels of the University 

Course Prerequisites /Pre-Work

• Pre-Requisites: No pre-requisites for attending this course
• Pre-Work: There will be 10 - 20 minutes of pre-work. Details sent prior to session.

How to Register

• Register for Extended DISC. You will be directed to the portal.

Cost

• There is no cost to attend this course.