The Business Optimization & Insight department leads enterprise-wide transformation through Lean and Six Sigma methodologies, performance management, and strategic KPI alignment. We drive operational excellence by standardizing processes, implementing governance frameworks, and optimizing ERP systems to support data-driven decision-making.

A core enabler of our strategy is the Enterprise Performance Management (EPM) system, powered by the Anaplan platform. Through Connected Planning, we streamline critical processes such as operational budgeting and salary setting. The Anaplan Center of Excellence ensures platform scalability, governance, and Application Lifecycle Management (ALM), reinforcing our commitment to continuous improvement and strategic alignment.

For various operational processes, we leverage automation through Smartsheet to enhance efficiency and consistency. Key workflows such as Second Level Approvals, Campus Efficiencies, and Central Administrative Shared Services purchase requests have been optimized by streamlining task routing and data collection. This automation ensures reliable execution and supports faster, more informed decision-making.