Care@Work by Care.com

Finding the right care for your family can be hard, and COVID-19 has created new challenges for all of us. At the CU Anschutz Medical Campus, we are committed to helping you navigate this difficult time.

Through Care@Work by Care.com, CU Anschutz now provides all faculty and staff with a family care program to help you balance professional demands while caring for your loved ones at home. 

Membership + Backup Care

Eligibility:

  • Full-Time CU Anschutz Faculty (equal or greater than 50% FTE)
  • Full-Time CU Anschutz University Staff (equal or greater than 50% FTE)
  • Full-Time CU Anschutz Classified Staff (equal or greater than 50% FTE)
  • Full-Time Consolidated (CSA/ASA) Employees (equal or greater than 50% FTE)
  • Residents
  • Postdocs

Benefits:

 

Log In or Enroll Here

 

 

 

With your free, unlimited Care.com premium subscription membership, you can post a job or search for caregivers for: child care, senior care, tutors and distance learning facilitators, pet care, house care and more. 

You can also create a family profile to connect with other families for nanny shares and learning pods for additional support during this school year.

As a Care.com premium member, you gain access to special full-time and part-time tuition discounts at participating childcare centers.

Who is eligible for free, unlimited premium membership to Care.com?

Find eligibility information above.

Contact hr.familysupportprogram@cuanschutz.edu with eligibility questions.

How do I sign up?

Click the “Login or Enroll Here” button above. Follow the instructions. You will be prompted to provide your username, which is your employee ID number if you are faculty or staff, or your CU email address if you are a student. Follow the prompts to enroll.

Please note that you must use this website, rather than the public Care.com website, to check eligibility and enroll in the CU Anschutz Care@Work Program.

How do I pay for care?

When you hire a Caregiver on Care.com, you can pay them through the platform or directly. When you use backup care, your credit card will be charged your co-pay amount once care is complete.

How long does the program last? 

The Care@Work program will be in place through the end of summer 2022.

I already have a Care.com account. What do I do?

Click the “Login or Enroll Here” button above and complete the form as instructed. When you click on the Care.com Portal button to enroll, you will be asked whether you are new to Care.com. Select “No.” Enter the email address and password associated with your existing Care.com account. You will be prompted to provide your employee ID. Your existing account will be merged with your CU Anschutz-sponsored membership.

I have questions about Care@Work. Who should I contact?

Program and enrollment questions: 855-781-1303.

Faculty and staff eligibility questions: hr.familysupportprogram@cuanschutz.edu.

What happens if I leave CU Anschutz?

Your free premium membership will end within one week of your affiliation with the university ending. You will be offered fee-based options for continuation of your membership at that time.

I enrolled in Care@Work by Care.com, and now I want to cancel my premium membership. How do I cancel?

Find step-by-step instructions for canceling your premium membership on Care.com’s website.

I would like to provide care services myself. How do I create a profile?

To become a provider on Care.com and apply to Care jobs, go to Care.com and select “Find Jobs.” You will need to build your caregiver profile to join the platform, using a different email than the one associated with your Care.com member account sponsored by CU Anschutz. All Care providers on Care.com pay an annual $14.99 fee. Learn more here.

What if I need accessibility support to access my membership?

Call the Care.com Expert Assistance team at 855-781-1303, extension 4, for help.

Does the CU Anschutz Medical Campus screen care providers?

No, CU Anschutz does not screen or otherwise review care providers offering services through Care@Work or Care.com. Once you enroll in Care@Work by Care.com, your relationship with Care.com is your sole relationship, and any data and information you share with the company is solely between you and Care.com. CU Anschutz will not be involved in assessing or evaluating the services you use or providers you choose. Read CU Anschutz Terms of Use here.

Learn about Care.com’s CareCheck and safety protocols at care.com/safety.

With COVID-19, will the Care.com caregivers take precautions prior to entering my home?

For information and resources on Care.com’s approach to COVID-19, visit Care.com’s post on navigating COVID-19.

Can I use my Dependent Care Flexible Spending Account to cover costs for care.com?

Yes, be sure to save all receipts for reimbursement. See the CU Employee Services website for details on Dependent Care Flexible Spending Accounts.

Does Care.com cover other services?

Yes. You can learn more at care.com. Note that any additional services would be at your own expense, and not covered by the CU Anschutz Medical Campus.

Find more common questions on the Care.com FAQ for Families page.

What is backup care?

Subsidized, vetted care for children and adults when regular, planned care is not available.

Who is eligible for backup care through Care.com?

 

Find eligibility information above.

Contact hr.familysupportprogram@cuanschutz.edu with eligibility questions.

 

If someone in your family has been diagnosed with Coronavirus, is showing symptoms, and/or is in quarantine for Coronavirus, can Care.com provide backup care?

 If anyone in your household may have been exposed to COVID-19 (coronavirus) or is experiencing symptoms, we require a 14-day wait period since last possible exposure before requesting Child or Adult backup care. When you request backup care, you will need to confirm that no member of your household has the virus or is within this precautionary wait period. And, Care.com needs to be notified if there are any health changes in your household between the time you request care and the day the care is taking place.

In the case of actual infection, per CDC guidelines, Care.com requires you to confirm that you have been both symptom-free for 7 days and fever-free (without any fever-reducing medications) for 3 days.

Can I use backup care for my child if they have a fever?

To avoid the spread of contagious disease, Care.com cannot provide backup care to any person who has a fever above 100 degrees.

What health precautions is my family required to take when using the backup care service?

Per Care.com any adults who will be at home on the day of care are required to wear a mask when in the presence of the caregiver.

Can I request a previous or consistent caregiver to minimize my family's exposure to new people?

Care.com's backup care service is designed to provide quality care from our supply of carefully vetted and experienced backup caregivers when families need it the most. While previous caregivers are taken into consideration when arranging backup child care, this service is not meant to be a consistent, long-term solution for child care. And, while creating quarantine “pods” or “bubbles” is one of the safety practices recommended by many experts, there’s simply no way for a backup caregiver to quarantine with your family. However, every one of Care.com's caregivers are required to take the safety precautions. Learn about Care.com's CareCheck and safety protocols at care.com/safety.

What precautions have you taken regarding the health of your caregivers or the protocols within the child care centers in your backup care network?

Read about Care.com's coronavirus precautions here.

How do I pay for backup care? What is my cost?

When you hire a Caregiver on Care.com, you pay them through the platform or directly. When you use backup care, your credit card will be charged after care takes place. Part of your backup care is subsidized, so you are only responsible for your co-pay amount once care is complete. Co-pay amounts are $6/hour for in-home childcare or adult care, or $20/day for in-center childcare.

Is backup care taxable?

Backup care subsidies or reimbursements are a taxable employee benefit that may appear as imputed income on your pay advice. IRS regulations require that the University of Colorado withhold payroll taxes based upon these costs.

How long does the program last? 

The Care@Work program will be in place through the end of summer 2022.

I have questions about Care@Work. Who should I contact?

Program and enrollment questions: 855-781-1303.

Faculty and staff eligibility questions:
hr.familysupportprogram@cuanschutz.edu.

What if I need accessibility support to access my membership?

Call the Care.com Expert Assistance team at 855-781-1303, extension 4, for help.

Does the CU Anschutz Medical Campus screen care providers?

No, CU Anschutz does not screen or otherwise review care providers offering services through Care@Work or Care.com. Once you enroll in Care@Work by Care.com, your relationship with Care.com is your sole relationship, and any data and information you share with the company is solely between you and Care.com. CU Anschutz will not be involved in assessing or evaluating the services you use or providers you choose. Read CU Anschutz Terms of Use.

Learn about Care.com’s CareCheck and safety protocols at care.com/safety.  

With COVID-19, will the Care.com caregivers take precautions prior to entering my home?

For information and resources on Care.com’s approach to COVID-19, visit Care.com’s post on navigating COVID-19.

Can I use my Dependent Care Flexible Spending Account to cover costs for care.com?

Yes, be sure to save all receipts for reimbursement. See the CU Employee Services website for details on Dependent Care Flexible Spending Accounts.

Does Care.com cover other services?

Yes. You can learn more at care.com. Note that any additional services would be at your own expense, and not covered by the CU Anschutz Medical Campus.

Find more common questions on the Care.com FAQ for Families page.

 

Care.com is the largest network for finding, managing and paying for care for the whole family. With your free, unlimited Care.com premium subscription membership, you can:

  • Daycare providers, nannies and babysitters
  • Tutors and remote learning assistants
  • Special needs caregivers
  • Elder and senior care providers
  • Pet sitters and dog walkers
  • Housesitters and cleaners

You can also create a family profile to connect with other families for nanny shares and learning pods for additional support during this school year. All caregivers on care.com have passed an annual CareCheck screening. Visit care.com/safety to learn more and for best practices for hiring safely.

Download the Care@Work app, or go to your Care@Work portal to access the platform. Find the app in the App Store on your iOS device, and on Google Play.

CONTACTS

Program and enrollment questions: 855-781-1303

Faculty and staff eligibility questions: hr.familysupportprogram@cuanschutz.edu

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