Frequently Asked Questions (FAQ)

The status of your claims can be viewed by logging into MyAccount and selecting the “View Claims” link for the status of both completed and in progress claims. The most recent 120 days of claims status is also available from the UHCSR app. Other claims and billing questions can be directed to UHCSR customer service.

UHCSR Customer Service: 1-800-767-0700

Email: customerservice@uhcsr.com

Review your plan information and find your student insurance plan brochure.  https://www.cuanschutz.edu/student/health-wellness/student-health-insurance/benefit-overview

If you would like to ask questions or need information not in the student insurance plan brochure, call the UHCSR Customer Service number: 1-800-767-0700.​

Students enrolled in the student health insurance plan have access to Optum Rx. Optum Rx allows you to view the price of a prescription before you have it filled. To access, visit "View Prescription Plan" in your UHCSR  MyAccount and click "Pharmacy Locator."

​Office of Student Health Insurance

Phone: 303-837-2127

Email: studentinsurance@cuanschutz.edu

All students are required to have some form of health insurance that meets the minimum essential coverage standards of the Affordable Care Act. 

Therefore, all students enrolled in one or more credit hours in a degree-seeking or financial aid eligible certificate program are required ​​to have insurance and are automatically billed for the Student Health Insurance Plan. If you have a comparable insurance plan, you may qualify to waiv​e the Student Health Insurance Plan.​

You can waive out of the student insurance plan by filling out an insur​ance waiver. Your personal insurance must meet all of the requirements to be approved. Waivers must be submitted each semester before the stated deadlines.

Students graduating in the Fall will have coverage effective through December 31st.  Students graduating in the Spring will have coverage effective through July 31st.  

Graduates can opt-in for 1-3 months of Continuation Coverage through CU Anschutz SHIP after the end of the policy term.  For example, a student who graduates in Fall 2021 would be eligible to enroll in coverage for Jan-March 2022.  The Continuation Coverage enrollment will be available in the student's UHCSR MyAccount. 

**Please note that the enrollment request and payment must be received by UHCSR within 14 days after the current coverage expires. Only students who were enrolled in CU Anschutz SHIP for the semester in which they are graduating will be eligible for Continuation Coverage. 

Students who are enrolled in one or more credits in a degree seeking or certain financial aid eligible certificate programs who meet the following criteria are eligible to late enroll in the student health insurance plan:

• Experienced a qualifying life event (losing other coverage) and can provide the date and proof of that qualifying life event

Please note that proof of qualifying life events must be dated within 30 days of the enrollment date AND proof of loss of coverage on another plan is required in the form of a Certificate of Credible Coverage showing the coverage termination date.

Once you have proof of your loss of coverage, you can complete this form to request a special enrollment.

All students enrolled in one or more credit hours in a degree-seeking or financial aid eligible certificate program are required to have insurance. As a result, all students taking one or more credit hours are automatically be enrolled in and billed for the Student Health Insurance Plan at the start of the Fall and Spring semesters. 

Please note that there is an administrative hold with UHSCR until after the waiver portal closes each semester. To create an account and activate coverage, you will visit the waiver portal.

When you get to the waiver portal, you will simply select the “opt-in” option and follow the prompts to activate your coverage and have access to your insurance information on the effective date of the current semester (Fall: August 1st, Spring: January 1st) 

Please view the Financial Aid Eligible Certificate Programs that Qualify for Student Health Insurance​ for more information on specific programs. 

All students enrolled in one or more credit hours in a degree-seeking or financial aid eligible certificate program are required to have insurance.

All CU Anschutz Medical Campus students are eligible to enroll in the student dental plan with the exception of most funded PhD students in the Graduate School who are already provided an alternate plan. 

PhD students on the Anschutz Medical Campus are automatically enrolled in the Anthem BlueCross BlueShield Dental Plan if they are in a qualifying program and enrolled on the student health insurance plan. The following programs are automatically enrolled in the Anthem BCBS Dental Plan as a stipend benefit of their program:

• BMSC     Biomedical Sciences
• CANB     Cancer Biology
• CSDV      Cell Biology, Stem Cells and Development
• CPBS      Computational Bioscience
• HMGG   Human Medical Genetics and Genomics
• IMMU    Immunology
• IPHY       Integrated Physiology
• MSTP     Medical Scientist Training Program
• MICB      Microbiology
• MOLB     Molecular Biology
• NRSC      Neuroscience
• PHCL      Pharmacology
• RHSC      Rehabilitation Science
• STBB      Structural Biology and Biochemistry

Please visit the Student Health Insurance homepage to view Dates, Deadlines, & Costs for more information.

Fall Semester: August 1st thru December 31st  

Spring Semester: January 1st thru July 31st

Summer Only: June 1st thru July 31st

To use the provider search tool for the UHCSR Student Health Insurance Plan. 

1. Type "Anschutz" and select our school 
2. Under the Find Providers drop-down menu, select Medical – UHC Choice Plus
3. Select your desired zip code and type in the specialty for which you are looking

It is best practice select the “facilities” tab at the top once you get to this point, because sorting through individual providers can be time-consuming unless you are looking for a specific doctor. 

Yo​ur premiums are added to your tuition bill each semester. You will not have a monthly payment due.

Please visit the “How To” section of the Bursar’s Office website to review how to authorize financial aid to pay all charges.

An ID Card from UnitedHealthcare StudentResources (UHCSR) is available in My Account. In an effort to “Go Green”, a physical ID card will not automatically be mailed to you. You will need to take one of the following actions to access your ID Card.

To obtain your ID Card information through the UHSR mobile app:

Download the app, which is available on the Apple App Store and on Google Play. Download it by searching for UHCSR.

To obtain your ID Card information via the My Account website:

Access My Account

Once logged in, you may select "Request Permanent ID Card" or "View or Print ID Card" after clicking the "ID Card Information" link on the home page of your account.

Please take a moment to register for My Account.

Claims Form

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While the CU Anschutz plan does not offer dependent coverage, we recommend applying for coverage through Medicaid or reviewing plans on the Colorado Healthcare Exchange.

• Colorado Medicaid

Visit Health First Colorado to see if you/your dependents qualify for CO Medicaid

• Colorado Healthcare Exchange

Visit Connect For Health Colorado for alternatives to SHIP through the CO Health Insurance Marketplace

You can waive the student health insurance plan by completing and submitting an insurance waiver in the waiver portal. Your personal insurance must meet all the requirements to be approved. Waivers must be submitted each semester before the stated deadlines. 

Please visit the Student Health Insurance homepage to view Dates, Deadlines, & Costs for more information.

The deadline to apply for a waiver varies by semester. Please visit the Student Health Insurance homepage to view Dates, Deadlines, & Costs for more information.

The waiver form must be submitted each semester (once for Fall and once for Spring/Summer).​  

Please see the Waiving Student Health Insurance requirements on the Student Health Insurance homepage

In order to waive student health insurance, all of the requirements listed in the waiver portal must be met.  

1. Talk to your current insurance provider to see if you are able to change your coverage to meet the minimum requirements. 
2. Plan on enrolling in student health insurance.
3. Submit an appeal.

It takes up to five business days for the charge to drop off of your student account after a successful waiver submission. ​If you experience a delay longer than this, please email us at studentinsurance@cuanschutz.edu for assistance. 

If a waiver request was not submitted during the waiver/enrollment period, you will need to submit an appeal for review. Below is the link to access this appeal request:

 

https://www.cusys.edu/EP/EPPRODUCD/UnityForm.php?form=AMC_CU_Trust_Student_Ins_Admin_-_Appeal_Form  

 

Please note that appeals are reviewed on a case by case basis and all extenuating factors will need to be addressed when submitting as the appeal decision is final and only based on the information submitted by the student.