Student Tools and Services

Important Update on Pager Services

All canceled pagers MUST be returned to avoid lost device fees!

School of Medicine and UCHealth are transitioning from handheld pagers to Epic paging solutions. Therefore, we are in the process of discontinuing pager services. For further information and to begin using Epic, please contact support@medschool.zendesk.com. For hospital resources, visit https://medschool.cuanschutz.edu/graduate-medical-education/resources/hospital-resources.

To ensure you are supported in this transition, the OIT Pager desk:

• Will be operating part-time, with hours of operation subject to change. Please plan your clinical shifts accordingly, as we may be unavailable to make changes (such as message forwarding).
• Will no longer be activating new pagers or issuing exchanges.
• If you need an emergency loaner, follow the instructions below.
• Will continue processing pager cancellations using these steps.

Please see the list below for further information.

• For all pager-related questions, please email oit-pagers@cuanschutz.edu or call the Pager Desk at 303.724.0400. 
• All canceled, lost, or found returned pagers must be turned in to the OIT Pager Office (at the location above) and placed in the RETURNED PAGER box or be sent via inter-campus mail to Mail Stop F408.

Please return ALL pagers following the instructions below to avoid unnecessary lost device charges and continued service fees!

To ensure uninterrupted service, the Pager Desk will NOT cancel devices until directed by the user group. Pagers continue incurring service charges until they are canceled!

Pager Returns

Please return pagers to the OIT Pager Desk in Education 2 North (P28) Room 5102-1 from 8 am to 5 pm, Monday through Friday.

After-hours, devices can be placed in the RETURNED PAGER box or be sent via inter-campus mail to Mail Stop F408.

Bulk Returns
If you are returning more than four devices at once or returning devices after hours, please email the following information for each device returned using the Excel Bulk Pager Cancellation Template to oit-pagers@cuanschutz.edu:

• User name
• Pager number
• Capcode
• Serial number
• SpeedType/Cost Center #
• Department contact name

In cases where physical devices have been lost, please submit the information above, identifying that the devices are lost/missing.

For SPOK Mobile, and Virtual pagers, please send the username and pager numbers you wish to cancel.

Please contact the Pager Desk with questions by email: oit-pagers@cuanschutz.edu or call: 303.724.0400.

Emergency Pager Replacement Instructions

During this transition, if you need to replace your pager for clinical activities, contact the UCHealth operators room for a loaner. They are located at: 12401 E. 17th Avenue, Leprino Bldg. Room 715, 7th floor. This pager must be returned after your shift.

Pager Pricing: Charges Incurred Until Canceled

Equipment	Cost
Alphanumeric Pager	$7.48 per month
Message Carbon Copy	$2.95 per month
Numeric Pager	$4.80 per month
*Spok Mobile Pager	$7.48 per month
Two-Way Pager	$16.36 per month

*Spok Mobile provides a two-way, HIPAA-compliant messaging application that enables smart device users to receive and send pages (text), images, and videos. No device is included, requires smartphone.