Staff Tools and Services

 

Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.

Receive system status updates directly to your phone or email when you sign up for Statuspage. Customize which alerts and notifications you receive so you only get information pertinent to you.

Review the complete list of system alerts to learn about any planned outages related to OIT.

Get Help


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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time.

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.


University Access Resources

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. Please note that you will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.
See full details

Single Sign On (SSO)

Category: OIT - Categories OIT - Type of software Remote Access Audience: Faculty Staff Students Cost: Free
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.
See full details



Operations Resources

Directory Listing and User Account Update

Category: Email Marketing and Communications OIT - Categories OIT - Type of software Audience: Faculty Researchers Staff Students Cost: Free
If your name has changed, you would like to go by a middle name or abbreviated version of your name, or you would like to request a change to your email address, OIT can assist you with updating your directory listing and user account.
See full details

Network Services

Category: Billing Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Students Cost: See extended details for service rates
This service request provides wired and wireless computer access to the university's data network. This connectivity allows access to the Internet and to university-managed network-dependent resources (such as servers and applications). *Need to be on VPN or campus network to access button link
See full details

New Equipment Purchases

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Students Cost: Free
If you need assistance in deciding what equipment will be best suited for your needs, our Service Desk team can assist with a consultation and recommendations before you make your purchase. Our OIT Service Desk will help ensure your purchase meets the university's minimum technology requirements.
See full details

Storage, Servers and Backups

Category: Billing OIT - Categories OIT - Type of software Operating Systems Productivity and Business Remote Access Audience: Faculty Researchers Staff Cost: See extended details for service rates
Server hosting, backup and storage services include a variety of file and data backup solutions available to university faculty, staff and students. Other services include setup and centralized hosting of both physical and virtual servers. Fees may apply for some services.
See full details

Telephone Setup and Support

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff Cost: See extended details for rates
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
See full details

University Systems Account Access

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Cost: Free
OIT manages access to email, Active Directory, VPN and certain library entitlements as well as the information that is sent to badging and parking. Access to HCM, Finance, PeopleSoft and CU-SIS is managed by University Information Systems at the CU System Office. Submit a ticket for help accessing these university systems.



Academic Tools and Resources

Equipment Rentals

Category: Billing Classroom Support Computer and Device Support Instructional Technology Productivity and Business Room Scheduling Audience: Faculty Researchers Staff Students
You can rent various IT and computer equipment for your classroom and business needs. Some equipment can be rented through the EMS system, other equipment needs to be rented onsite with OIT directly.
Make a Reservation

Renting Equipment

You can rent various IT and computer equipment for your classroom and business needs. Some equipment can be rented through the EMS system, other equipment needs to be rented onsite with OIT directly. 

Computer Equipment Rentals: 
 Equipment Campus Cost Details
PC Laptop/MAC Notebook  - full day Available at CU Anschutz and CU Denver$50.00 per day No cost for Core Education Courses 
Computer Speakers - full day Available at CU Denver
$10.00 per day
No cost for Core Education Courses 
Display or MAC adapters - full day
Available at CU Anschutz and CU Denver
$10.00 per day
No cost for Core Education Courses 
Wireless Remote Control for laptops - full day Available at CU Anschutz and CU Denver
$10.00 per day No cost for Core Education Courses 

Miscellaneous Equipment Rentals: 
 Equipment Campus Cost Details
Countdown Timer Clock
Available at CU Denver $10.00 per day
$10.00 per day for all 
DSAN Speaker Timers
(per unit ($50 for set))
Available at CU Denver$25.00 per day
$25.00 per day for all
Easels Available at CU Denver
$10.00 per dayNo cost for Core Education Courses 
Extension Cords/surge suppressors
Available at CU Anschutz and CU Denver$4.00 per day No cost for Core Education Courses 
Flipcharts 
Available at CU Denver$20.00 per day No cost for Core Education Courses 
Large Podium Available at CU Anschutz and CU Denver$50.00 per day
No cost for Core Education Courses
Laser Pointer Available at CU Denver
$10.00 per day No cost for Core Education Courses
Small/Medium (Portable) Podium
Available at CU Denver $20.00 per day No cost for Core Education Courses 
Tripod
Available at CU Denver$15.00 per day No cost for Core Education Courses 




Additional Tools and Resources

Equipment Rentals

Category: Billing Classroom Support Computer and Device Support Instructional Technology Productivity and Business Room Scheduling Audience: Faculty Researchers Staff Students
You can rent various IT and computer equipment for your classroom and business needs. Some equipment can be rented through the EMS system, other equipment needs to be rented onsite with OIT directly.
Make a Reservation

Renting Equipment

You can rent various IT and computer equipment for your classroom and business needs. Some equipment can be rented through the EMS system, other equipment needs to be rented onsite with OIT directly. 

Computer Equipment Rentals: 
 Equipment Campus Cost Details
PC Laptop/MAC Notebook  - full day Available at CU Anschutz and CU Denver$50.00 per day No cost for Core Education Courses 
Computer Speakers - full day Available at CU Denver
$10.00 per day
No cost for Core Education Courses 
Display or MAC adapters - full day
Available at CU Anschutz and CU Denver
$10.00 per day
No cost for Core Education Courses 
Wireless Remote Control for laptops - full day Available at CU Anschutz and CU Denver
$10.00 per day No cost for Core Education Courses 

Miscellaneous Equipment Rentals: 
 Equipment Campus Cost Details
Countdown Timer Clock
Available at CU Denver $10.00 per day
$10.00 per day for all 
DSAN Speaker Timers
(per unit ($50 for set))
Available at CU Denver$25.00 per day
$25.00 per day for all
Easels Available at CU Denver
$10.00 per dayNo cost for Core Education Courses 
Extension Cords/surge suppressors
Available at CU Anschutz and CU Denver$4.00 per day No cost for Core Education Courses 
Flipcharts 
Available at CU Denver$20.00 per day No cost for Core Education Courses 
Large Podium Available at CU Anschutz and CU Denver$50.00 per day
No cost for Core Education Courses
Laser Pointer Available at CU Denver
$10.00 per day No cost for Core Education Courses
Small/Medium (Portable) Podium
Available at CU Denver $20.00 per day No cost for Core Education Courses 
Tripod
Available at CU Denver$15.00 per day No cost for Core Education Courses 

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