Researcher Tools and Services

 

Commonly used OIT tools, services, and resources for researchers. To view all services, browse all tools and services.

Receive system status updates directly to your phone or email when you sign up for Statuspage. Customize which alerts and notifications you receive so you only get information pertinent to you.

Review the complete list of system alerts to learn about any planned outages related to OIT.

Pager Services

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Researchers Staff Students
CU Anschutz Medical Campus has transitioned to Epic for all clinical paging activities. The Pager Desk is available to help with service cancellations.
Request Assistance

Important Update on Pager Services

All canceled pagers MUST be returned to avoid lost device fees!

School of Medicine and UCHealth are transitioning from handheld pagers to Epic paging solutions. Therefore, we are in the process of discontinuing pager services. For further information and to begin using Epic, please contact support@medschool.zendesk.com. For hospital resources, visit https://medschool.cuanschutz.edu/graduate-medical-education/resources/hospital-resources.

To ensure you are supported in this transition, the OIT Pager desk:

  • Will be operating part-time, with hours of operation subject to change. Please plan your clinical shifts accordingly, as we may be unavailable to make changes (such as message forwarding).
  • Will no longer be activating new pagers or issuing exchanges.
  • If you need an emergency loaner, follow the instructions below.
  • Will continue processing pager cancellations using these steps.

Please see the list below for further information.

  • For all pager-related questions, please email oit-pagers@cuanschutz.edu or call the Pager Desk at 303.724.0400. 
  • All canceled, lost, or found returned pagers must be turned in to the OIT Pager Office (at the location above) and placed in the RETURNED PAGER box or be sent via inter-campus mail to Mail Stop F408.

Please return ALL pagers following the instructions below to avoid unnecessary lost device charges and continued service fees!

To ensure uninterrupted service, the Pager Desk will NOT cancel devices until directed by the user group. Pagers continue incurring service charges until they are canceled!


Pager Returns

Please return pagers to the OIT Pager Desk in Education 2 North (P28) Room 5102-1 from 8 am to 5 pm, Monday through Friday.

After-hours, devices can be placed in the RETURNED PAGER box or be sent via inter-campus mail to Mail Stop F408.

Bulk Returns
If you are returning more than four devices at once or returning devices after hours, please email the following information for each device returned using the Excel Bulk Pager Cancellation Template to oit-pagers@cuanschutz.edu:

  • User name
  • Pager number
  • Capcode
  • Serial number
  • SpeedType/Cost Center #
  • Department contact name

In cases where physical devices have been lost, please submit the information above, identifying that the devices are lost/missing.

For SPOK Mobile, and Virtual pagers, please send the username and pager numbers you wish to cancel.

Please contact the Pager Desk with questions by email: oit-pagers@cuanschutz.edu or call: 303.724.0400.


Emergency Pager Replacement Instructions

During this transition, if you need to replace your pager for clinical activities, contact the UCHealth operators room for a loaner. They are located at: 12401 E. 17th Avenue, Leprino Bldg. Room 715, 7th floor. This pager must be returned after your shift.

Pager Pricing: Charges Incurred Until Canceled

 Equipment Cost
Alphanumeric Pager$7.48 per month 
Message Carbon Copy$2.95 per month
Numeric Pager$4.80 per month
*Spok Mobile Pager $7.48 per month 
Two-Way Pager$16.36 per month

*Spok Mobile provides a two-way, HIPAA-compliant messaging application that enables smart device users to receive and send pages (text), images, and videos. No device is included, requires smartphone.

Get Help


Phone Icon

Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

Chat logo

Chat Portal

Start a live chat with an OIT team member for assistance

Start Chat

8 a.m. to 7 p.m., Monday - Thursday
8 a.m. to 5 p.m., Friday
Noon to 5 p.m., Saturday

 

self service logo

Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.


University Access Resources

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. Please note that you will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.
See full details

Single Sign On (SSO)

Category: OIT - Categories OIT - Type of software Remote Access Audience: Faculty Staff Students Cost: Free
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.
See full details



Equipment Tools and Resources

AV Equipment

Category: Billing Classroom Support Instructional Technology OIT - Categories OIT - Type of software Room Scheduling Audience: Faculty Staff Students Cost: See extended details for service rates
Audiovisual (AV) equipment can be checked out for classroom use or other events on campus by submitting a request through the EMS room scheduling system.
See full details

AV Services

Category: Billing Classroom Support Instructional Technology OIT - Categories OIT - Type of software Audience: Faculty Staff Students Cost: See extended details for service rates
Audiovisual services can be scheduled for classroom and event support including AV technical assist and setup and / or AV staffing for the duration of your event.
See full details

Equipment Rentals

Category: Billing Classroom Support Computer and Device Support Instructional Technology Productivity and Business Room Scheduling Audience: Faculty Researchers Staff Students Cost: See extended details for service rates
You can rent various IT and computer equipment for your classroom and business needs. Some equipment can be rented through the EMS system, other equipment needs to be rented onsite with OIT directly.
See full details



Technology Resources

Pager Services

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Researchers Staff Students
CU Anschutz Medical Campus has transitioned to Epic for all clinical paging activities. The Pager Desk is available to help with service cancellations.
Request Assistance

Important Update on Pager Services

All canceled pagers MUST be returned to avoid lost device fees!

School of Medicine and UCHealth are transitioning from handheld pagers to Epic paging solutions. Therefore, we are in the process of discontinuing pager services. For further information and to begin using Epic, please contact support@medschool.zendesk.com. For hospital resources, visit https://medschool.cuanschutz.edu/graduate-medical-education/resources/hospital-resources.

To ensure you are supported in this transition, the OIT Pager desk:

  • Will be operating part-time, with hours of operation subject to change. Please plan your clinical shifts accordingly, as we may be unavailable to make changes (such as message forwarding).
  • Will no longer be activating new pagers or issuing exchanges.
  • If you need an emergency loaner, follow the instructions below.
  • Will continue processing pager cancellations using these steps.

Please see the list below for further information.

  • For all pager-related questions, please email oit-pagers@cuanschutz.edu or call the Pager Desk at 303.724.0400. 
  • All canceled, lost, or found returned pagers must be turned in to the OIT Pager Office (at the location above) and placed in the RETURNED PAGER box or be sent via inter-campus mail to Mail Stop F408.

Please return ALL pagers following the instructions below to avoid unnecessary lost device charges and continued service fees!

To ensure uninterrupted service, the Pager Desk will NOT cancel devices until directed by the user group. Pagers continue incurring service charges until they are canceled!


Pager Returns

Please return pagers to the OIT Pager Desk in Education 2 North (P28) Room 5102-1 from 8 am to 5 pm, Monday through Friday.

After-hours, devices can be placed in the RETURNED PAGER box or be sent via inter-campus mail to Mail Stop F408.

Bulk Returns
If you are returning more than four devices at once or returning devices after hours, please email the following information for each device returned using the Excel Bulk Pager Cancellation Template to oit-pagers@cuanschutz.edu:

  • User name
  • Pager number
  • Capcode
  • Serial number
  • SpeedType/Cost Center #
  • Department contact name

In cases where physical devices have been lost, please submit the information above, identifying that the devices are lost/missing.

For SPOK Mobile, and Virtual pagers, please send the username and pager numbers you wish to cancel.

Please contact the Pager Desk with questions by email: oit-pagers@cuanschutz.edu or call: 303.724.0400.


Emergency Pager Replacement Instructions

During this transition, if you need to replace your pager for clinical activities, contact the UCHealth operators room for a loaner. They are located at: 12401 E. 17th Avenue, Leprino Bldg. Room 715, 7th floor. This pager must be returned after your shift.

Pager Pricing: Charges Incurred Until Canceled

 Equipment Cost
Alphanumeric Pager$7.48 per month 
Message Carbon Copy$2.95 per month
Numeric Pager$4.80 per month
*Spok Mobile Pager $7.48 per month 
Two-Way Pager$16.36 per month

*Spok Mobile provides a two-way, HIPAA-compliant messaging application that enables smart device users to receive and send pages (text), images, and videos. No device is included, requires smartphone.



Additional Tools and Resources

Pager Services

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Researchers Staff Students
CU Anschutz Medical Campus has transitioned to Epic for all clinical paging activities. The Pager Desk is available to help with service cancellations.
Request Assistance

Important Update on Pager Services

All canceled pagers MUST be returned to avoid lost device fees!

School of Medicine and UCHealth are transitioning from handheld pagers to Epic paging solutions. Therefore, we are in the process of discontinuing pager services. For further information and to begin using Epic, please contact support@medschool.zendesk.com. For hospital resources, visit https://medschool.cuanschutz.edu/graduate-medical-education/resources/hospital-resources.

To ensure you are supported in this transition, the OIT Pager desk:

  • Will be operating part-time, with hours of operation subject to change. Please plan your clinical shifts accordingly, as we may be unavailable to make changes (such as message forwarding).
  • Will no longer be activating new pagers or issuing exchanges.
  • If you need an emergency loaner, follow the instructions below.
  • Will continue processing pager cancellations using these steps.

Please see the list below for further information.

  • For all pager-related questions, please email oit-pagers@cuanschutz.edu or call the Pager Desk at 303.724.0400. 
  • All canceled, lost, or found returned pagers must be turned in to the OIT Pager Office (at the location above) and placed in the RETURNED PAGER box or be sent via inter-campus mail to Mail Stop F408.

Please return ALL pagers following the instructions below to avoid unnecessary lost device charges and continued service fees!

To ensure uninterrupted service, the Pager Desk will NOT cancel devices until directed by the user group. Pagers continue incurring service charges until they are canceled!


Pager Returns

Please return pagers to the OIT Pager Desk in Education 2 North (P28) Room 5102-1 from 8 am to 5 pm, Monday through Friday.

After-hours, devices can be placed in the RETURNED PAGER box or be sent via inter-campus mail to Mail Stop F408.

Bulk Returns
If you are returning more than four devices at once or returning devices after hours, please email the following information for each device returned using the Excel Bulk Pager Cancellation Template to oit-pagers@cuanschutz.edu:

  • User name
  • Pager number
  • Capcode
  • Serial number
  • SpeedType/Cost Center #
  • Department contact name

In cases where physical devices have been lost, please submit the information above, identifying that the devices are lost/missing.

For SPOK Mobile, and Virtual pagers, please send the username and pager numbers you wish to cancel.

Please contact the Pager Desk with questions by email: oit-pagers@cuanschutz.edu or call: 303.724.0400.


Emergency Pager Replacement Instructions

During this transition, if you need to replace your pager for clinical activities, contact the UCHealth operators room for a loaner. They are located at: 12401 E. 17th Avenue, Leprino Bldg. Room 715, 7th floor. This pager must be returned after your shift.

Pager Pricing: Charges Incurred Until Canceled

 Equipment Cost
Alphanumeric Pager$7.48 per month 
Message Carbon Copy$2.95 per month
Numeric Pager$4.80 per month
*Spok Mobile Pager $7.48 per month 
Two-Way Pager$16.36 per month

*Spok Mobile provides a two-way, HIPAA-compliant messaging application that enables smart device users to receive and send pages (text), images, and videos. No device is included, requires smartphone.
CMS Login